Export failed, but still reduced my free export count :(

Hi,

I'm having the exact same problem. I'm using a Mac OS laptop.

Tried to export my video twice, first video has exported with lines all across the video clips and all the clips are jerky/shaky.

The second attempt hasn't even finished rendering, HOWEVER it's reduced my free export count.

So now I have 1 export apparently left and not even ONE video export!!!

Some of the details are:

Device I'm using is Mac OS

Shot the footage on my iPhone

Project was created on desktop

I'm TRYING to export from my desktop

My computer is running Mac OS Mojave

I'm using Rush CC version 1.0.4 (build 2)

My project is 45 seconds

Project contains a few titles

Project contains a soundtrack

VERY disappointing!!

We're working on targetting this issue and the more details we can collect from users who are facing the problem, the better. Please share your experience if you have the time!

What device are you using? What version/OS/iOS are you on?

What did you shoot the footage on?

Was the project created on your desktop or iPhone?

Are you exporting from your desktop or iPhone?

What OS is your phone/computer on?

What version of Rush are you using?

How long is your project?

Does the project contain titles?

Does the project contain a soundtrack?

Thanks so much!

Caroline

Hi steffeng17137218 ,

Sorry for the problem. Export failure is strange and rarely happens with Premiere Rush.

Please share a few details to isolate the problem--

• Device/OS version you created the project on ?
• Does the device has some free space ?
• Was the error in export or publish ? Can you share the error message/screenshot of the error ?
  
• Video is saved to local device after export completion. Can you check if any chance it is there.
  
• Also if possible, can you share some of the media files to help us check the export here.

I hope it will help.

You can also submit feature requests for anything you would like to see in Rush here: https://adobe-video.uservoice.com/forums/916423-premiere-rush

Keep highlighting your doubts. !

Glad to help,

Mayjain