Skip to main content
A
Andrea32072919jjt3
Participant
September 4, 2023
Answered

Exporting - Color and White Balance is incorrect

  • September 4, 2023
  • 1 reply
  • 353 views

When I export the video, Rush decides to change the tint and white balance and ends up making the video an ugly color. I would suggest that it doesn't do that. Thank you.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi @Andrea32072919jjt3,

    Thanks for the message. Try turning off HDR recording for your camera or phone. See if that fixes it.

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    September 6, 2023

    Hi @Andrea32072919jjt3,

    Thanks for the message. Try turning off HDR recording for your camera or phone. See if that fixes it.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    Andrea32072919jjt3Author
    Participant
    September 7, 2023
    It did! Thank you so much.
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 7, 2023

    Yay! Thanks for letting us know.

     

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices