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Phoenix15
Phoenix15
Known Participant
August 18, 2021
Question

Frozen 'Loading ImporterQuickTime.bundle'

  • August 18, 2021
  • 3 replies
  • 1788 views

Premiere Rush keeps freezing when starting up, it's stuck on the splash screen with 'Loading ImporterQuickTime.bundle' showing.

It doesn't do this every time but does happen a lot. Force quitting sorts it.

Annoying.

iMac, OS 10.15.7

Rush v1.5.62

    3 replies

    R
    Ric G
    Known Participant
    July 25, 2022

    For what it's worth, this is happening to me. I first tried deleting the Premiere Rush folder in the Documents directory and then uninstalled and reinstalled Rush from Adobe Desktop. The problem persists.

     

    Mac Studio M1 Ultra, MacOS 12.4, Rush v2.3

    Ric

     

      G
      Graphic Teach
      Participant
      August 9, 2022

      I'm having the same problem.

        T
        ToddAnson
        Participant
        November 24, 2021

        This is why I hate support communities vs actual support. We come here to find out other people are having the same problems with the software we pay $$$$$ to access, but no solutions from the people making the money. 

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          April 1, 2022

          Hi Todd,

          We have support available if you are not satisfied with the answers here: https://helpx.adobe.com/support.html

          Feel free to open a new case any time.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          C
          craigd59878494
          Participant
          October 7, 2021

          Same here with Adobe Media Encoder and Premiere Pro. Adobe: Are you working on a fix...like, real soon? Deadlines are forcing me to recreate an entire project from scratch in iMovie - because Adobe video apps can't export! We pay — for your apps!

           

          Moderator note: comment removed. Be mindful that we have minors reading here.

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            April 1, 2022

            Hi Adam,

            Do you have a 2.0 folder for the version of Rush you have installed in Documents > Adobe > Premiere Rush? If not, create one and see if you can launch Rush.

             

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            A
            Adam238307427t8o
            Participant
            April 1, 2022
            I went through numerous processes, all of which were failing until I specifically reloaded Mac OS Monterey (Rush still wouldn’t load) then updated Rush to the current version (Rush still wouldn’t load), then reverted back to an older version so I suspect there’s some coding issue with the current version of Rush communicating with the OS.

            Sent from my iPhone
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