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Participant
February 13, 2020
Answered

Help with allowing access to photos

  • February 13, 2020
  • 2 replies
  • 1901 views

Someone please help me. I just recently downloaded premiere rush to make a video and when I was on it I accidentally hit the " do not allow access" to my photos so now I can't access my photos and I need them to make my video. I have tried everything to get me to allow access and it does not work. I tried uninstalling and installing. I went on privacy and system preferences, nothing seems to work. I am also on a Mac. 

Correct answer caroline_edits

Hey Giana!

So sorry for the frustration, that's a bummer. I've reported this to engineering and they're aware of the issue and the fact that you don't seem to be able to reset these "permissions." 
Our recommendation right now is to copy your photos from the Photos app to a folder on your desktop and import to Rush from there. It's definitely not ideal, but I want you to be able to keep working! We'll take next steps on our end to improve this experience. 

You can also upvote the formal feature request here
Hope this helps.

Caroline

2 replies

Participant
June 2, 2024

I am also experiencing this and I have the same computer and tried the same troubleshooting steps. Still nothing. 

caroline_edits
Community Manager
caroline_editsCommunity ManagerCorrect answer
Community Manager
February 14, 2020

Hey Giana!

So sorry for the frustration, that's a bummer. I've reported this to engineering and they're aware of the issue and the fact that you don't seem to be able to reset these "permissions." 
Our recommendation right now is to copy your photos from the Photos app to a folder on your desktop and import to Rush from there. It's definitely not ideal, but I want you to be able to keep working! We'll take next steps on our end to improve this experience. 

You can also upvote the formal feature request here
Hope this helps.

Caroline