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ramsaym64171851
ramsaym64171851
Participant
November 11, 2023
Question

HEVC Codec issue with Adobe Express Membership

  • November 11, 2023
  • 1 reply
  • 334 views

I have been getting the HEVC codec membership issue even though I have premier rush. Is there anyway to get the codec without upgrading my membership? Unless go-pro changed the encoding for their hero10 with a recent update I am not sure why this changed because I have edited  multiple videos from the same go-pro previously

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 12, 2023

    Hi @ramsaym64171851,

    Thanks for the message. You are experiencing an interesting problem. If you have a paid subscription to Adobe Express, you should have access to Rush using the HEVC codec. If that is the case, contact support. The chat pod is in the lower-right corner of the screen. Ask for the "video queue." They are available M-F 7AM to 7PM. I hope they can help you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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