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timh4514630
Participant
August 18, 2023
Answered

HEVC codec

  • August 18, 2023
  • 1 reply
  • 1861 views

I am trying to open a video file taken on a EOS R7 in Premiere Rush. I get the message that it needs a HEVC codec which is only available with a paid plan. I do have the photography plan so this should be available. Can anyone help please.

 

Thanks

 

Tim

    Correct answer Kevin-Monahan

    Hey Tim, @timh4514630,

    Thanks for the note.

    quote

    I do have the photography plan so this should be available.

     

    The Photography Plan does not give you a premium subscription to Rush. Sorry. You have the Rush "Starter" version, which does not include premium features like HEVC support. You would need a different plan for that, like Adobe Express, Creative Cloud All Apps, or a Premium Subscription to Rush itself.

     

    This is a common misunderstanding, so, I apologize for that!

     

    Thanks,
    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    August 18, 2023

    Hey Tim, @timh4514630,

    Thanks for the note.

    quote

    I do have the photography plan so this should be available.

     

    The Photography Plan does not give you a premium subscription to Rush. Sorry. You have the Rush "Starter" version, which does not include premium features like HEVC support. You would need a different plan for that, like Adobe Express, Creative Cloud All Apps, or a Premium Subscription to Rush itself.

     

    This is a common misunderstanding, so, I apologize for that!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    B
    bryanweis
    Participant
    January 7, 2024

    Hello Tim. I have the Photoshop account which includes Premiere Rush, but I'm still getting the" HEVC  codec. You need a paid account" message? 

     

      B
      bryanweis
      Participant
      January 7, 2024

      This also is a new issue for me. I've been making videos successfully with Premiere Rush for a few years now. I just started seeing this error message recently. Whats going on? I've also read through a number of these threads and can't seem to find an answer. 

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