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timh4514630
Participant
August 18, 2023
Answered

HEVC codec

  • August 18, 2023
  • 1 reply
  • 1839 views

I am trying to open a video file taken on a EOS R7 in Premiere Rush. I get the message that it needs a HEVC codec which is only available with a paid plan. I do have the photography plan so this should be available. Can anyone help please.

 

Thanks

 

Tim

    Correct answer Kevin-Monahan

    Hey Tim, @timh4514630,

    Thanks for the note.

    quote

    I do have the photography plan so this should be available.

     

    The Photography Plan does not give you a premium subscription to Rush. Sorry. You have the Rush "Starter" version, which does not include premium features like HEVC support. You would need a different plan for that, like Adobe Express, Creative Cloud All Apps, or a Premium Subscription to Rush itself.

     

    This is a common misunderstanding, so, I apologize for that!

     

    Thanks,
    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    August 18, 2023

    Hey Tim, @timh4514630,

    Thanks for the note.

    quote

    I do have the photography plan so this should be available.

     

    The Photography Plan does not give you a premium subscription to Rush. Sorry. You have the Rush "Starter" version, which does not include premium features like HEVC support. You would need a different plan for that, like Adobe Express, Creative Cloud All Apps, or a Premium Subscription to Rush itself.

     

    This is a common misunderstanding, so, I apologize for that!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    T
    timh4514630Author
    Participant
    August 18, 2023

    Hi

    Thanks for the reply. In order to save this being a common misunderstanding I think it would be worth changing the error message statement. It says you need a paid plan (which I have got); it would make it much plainer, to those who don't know, if it just stated the paid plans you need. Would have saved us both time.

     

    Thanks

     

    Tim

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      August 25, 2023

      Sorry about that @timh4514630 - I will let the team know.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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