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How do I fix this spinning blue circle in Rush?

New Here ,
May 22, 2020 May 22, 2020

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I have been working on a project and all went great until two days ago. Every time I move something around in Rush I get the spinning blue circle. I have to wait and wait and wait for it to stop. I have plenty of space and memory on a huge computer drive so I know it is not that so how do I make this stop? Is it going to crash on my project?

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Hi there!

Welcome to the Rush community. You can try renaming the extensions file to resolve the issue. Location of the extensions file:

Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions

 

Let us know if it solves the issue.

 

Thank you,

Kartika.

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Participant ,
May 28, 2023 May 28, 2023

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I'm having a similar problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

 

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

 

I left that blue circle spinning for the last 8 hours, and still no better.

 

The app won't allow me to click anything on it.

I have iOS 16.5.

 

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

 

Thanks!

Ted

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