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D
danahalkubaisy
Participant
February 21, 2021
Question

I can no longer access my project on Premiere Rush

  • February 21, 2021
  • 1 reply
  • 235 views

Since they changed my account country and payemnt method, I lost my projects on Premiere Rush.

 

I have been incontact with the operators for more than 24 hours but they are unable to find a solution.

 

Although I can see the raw files I am unable to open them.

 

Please HELP!

This topic has been closed for replies.

1 reply

Ko.Maruyama
Community Expert
Ko.MaruyamaCommunity Expert
Community Expert
February 21, 2021

"Operators"?

Are you talking with Adobe using one of the contact phone numbers listed here:

https://helpx.adobe.com/contact/phone.html

 

Who changed your account country or payment?

 

How are you viewing your "raw" files? If you are looking at your assets.adobe.com and you have a paid subscription to CreativeCloud, then you may want to attempt to Connect to CreativeCloud (with the same ID),  REINSTALL Premiere Rush and try again.

 

 

NOTE:

https://community.adobe.com/t5/using-the-community/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

 

 

D
danahalkubaisyAuthor
Participant
February 22, 2021

Hello KoMaruyama,

 

Thank you for your reply.

 

I wanted to change my payment method but inorder to do that I had to change my Adobe Account Country which the Adobe Live Chat support did for me.

 

However, I realized that after the switch I lost half of my videos or Premiere Rush 

I restarted my Adobe cloud multipule times and I reinstalled Rush multipule times and I checked my Firewall nothing worked.

 

I can see my files on Adobe cloud but I cant import them to Rush

 

 

 

Have you came across this issue before?

 

 

 

 

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