Skip to main content
Pam Haysom
Pam Haysom
Participant
November 5, 2018
Answered

I cannot get Adobe Premier Rush to open

  • November 5, 2018
  • 6 replies
  • 23764 views

I have downloaded the program and when I click to open/start it. The cursor changes to the round thing that goes around a couple of times and then nothing else happens. It is as if I didn't click on it to open. Has anyone else had similar. I am using a PC with windows 10 version 1803 (OS build 17134.345)

    This topic has been closed for replies.
    Correct answer Josje

    Hi East33rd,

    Did you ever get an answer? Mine is doing same thing. Tried uninstall/reinstall. So annoying. This is not an inexpensive program and this is a great machine I'm using, like yours!


    For me it appeared that I missed a 'mfplat dll', whatever that is. Rush wouldn't give this error message, but After effects did. 

    This solved it for me: https://ugetfix.com/ask/how-to-fix-mfplat-dll-missing-on-windows-10/.

    Apparently you have to download some mediapackage from Microsoft that has been missing/damaged in the N version of Windows. 

    6 replies

    J
    jim24249601o6hb
    Participant
    February 22, 2023

    this is the moment you understand what bad application means.once again adobe has proven that they have completely lost it

    A
    Adam230189140kzf
    Participant
    February 6, 2022

    I'm so beyond exhausted and want to type so many cuss words over this error because Adobe should have a video actually effing explaining how to solve this. I'm so mad that it took 30 minutes to not cuss on this comment and chat box. ADOBE SERIOUSLY EXPLAIN WHY THIS BEYOND STUPID ISSUE IS HAPPENING! ALL I WANT TO DO IS OPEN THE APP.

      B
      björnl17001495
      Participating Frequently
      March 26, 2022

      I have exactly this problem, "can't find MSVCP110.dll". Did anyone solve it? Reinstalled Adobe Rush several times, did not help. 

        C
        Chris246936400q9z
        Participant
        June 1, 2022

        Have the same issue. Haven't found a fix yet.

        OlivierCourmontagne
        OlivierCourmontagne
        Participating Frequently
        May 11, 2021

        Hi everyone,

         

        I had the same issue since I updgraded the last verison of Premiere Rush (1.5.58, 2021), the spining icon turning around and nothing else.

        I downgraded to a previous version and the software was up to start again.

         

        It was probably related to my old project, I installed the new version again and while lauching the app, I press the ALT key, then Rush aske me if you wanted to reset the software. I confirmed my choice and rush was back !! 🙂

         

        Tell me if it works for you.

         

        Best regards,

         

        Olivier C.

          D
          Daviddoomsday055E76
          Participant
          January 20, 2021

          Mine won't open the creator and when i try opening premiere rush it says somthing is missing

          N
          nooxnet
          Participant
          November 5, 2018

          I have also some weird behavior:

          • Rush hangs when starting tutorial (when entering project title or when selecting videos)
          • Rush does not show previews when selecting videos and videos are just black in the timeline (audio plays though)
          • When it hangs and I stop and start it again a few times it does not start any more - like the thread opener described. I do not see any Rush related process in the Task Manager. I can start it again after a reboot.

          But I was able to finish the tutorial once. And sometimes I see the videos.

          My CPU is rather old (i7 2700K, 16 GB), but some new SSDs and a new 1070ti (System works with Premiere).

          Windows is also 1803 (17134.345). But when I go to the update page I only see the April Update there. Maybe it's still not available here in Europe since they pulled it back.

          anissa_thompson
          Community Expert
          anissa_thompsonCommunity Expert
          Community Expert
          November 5, 2018

          The first time I started Rush on my Win10 PC (same version as yours), it took a minute to load. After that, my average load time is about 10 seconds.

          If it doesn't load for you at all, you might want to uninstall Rush from the CC App Manager, restart your computer, and then reinstall (there was an update that came out last week).

          Let us know what the status is...

          Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
          Pam Haysom
          Pam HaysomAuthor
          Participant
          November 5, 2018

          I have tried that and it didn't work.

          Pam Haysom
          Pam HaysomAuthor
          Participant
          November 5, 2018

          Hi Pam,

          I have seen this issue with 1803 (17134.345) build.

          Please try updating your PC to 1809 build 17763.55 and hope it helps.

          Download Windows 10

          //Vinay


          I followed your link and asked it to update, it is still showing the same version. How do i get it to update properly?

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices