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I have a pro account. Why am I getting Upgrade notices that suggest I only have 3 exports allowed?

Explorer ,
Jun 28, 2021 Jun 28, 2021

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Hi,

I have a pro subscription to both Audition and Rush. Yet Rush keeps telling me I can export only 3 files in a month and I should upgrade if I want more. How can this keep happening?

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Desktop version , Error or problem , Export , Performance

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correct answers 1 Correct answer

Community Expert , Jun 28, 2021 Jun 28, 2021

yeah - that is strange.

Have you tried logging out and logging back into your CreativeCloud app (the main CC app, not just the Au/Rush apps).

I think sometimes it's the little bit of info on your local computer that times out (if you're like me and just use it all the time without signing in/out)

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Community Expert ,
Jun 28, 2021 Jun 28, 2021

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yeah - that is strange.

Have you tried logging out and logging back into your CreativeCloud app (the main CC app, not just the Au/Rush apps).

I think sometimes it's the little bit of info on your local computer that times out (if you're like me and just use it all the time without signing in/out)

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Explorer ,
Jul 07, 2021 Jul 07, 2021

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Yes, and that did the trick 🙂

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