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corplayer
corplayer
Participant
June 28, 2020
Answered

I have changed my email log-in and now I can't find my Rush projects

  • June 28, 2020
  • 1 reply
  • 512 views

When I open the program, the previous files appear for a few seconds and then disappear. Have they gone with the change in email address? (the one I was using had to be upgraded).

    This topic has been closed for replies.
    Correct answer Steve Grisetti

    Your email address is your login to the Creative Cloud subscription. If you are using a different login, you won't have access to your subscription or the projects in your cloud.

    1 reply

    S
    Steve GrisettiCorrect answer
    Legend
    June 28, 2020

    Your email address is your login to the Creative Cloud subscription. If you are using a different login, you won't have access to your subscription or the projects in your cloud.

    corplayer
    corplayerAuthor
    Participant
    July 6, 2020

    So I can never change my login name even if the email address used is no longer active??

    flitter_mouse
    flitter_mouse
    Known Participant
    August 23, 2024

    I recently encountered the same, and I'm looking for a solution/workaround. @Steve Grisetti, It makes sense that if I have more than one Adobe account, what I have access to will depend on which Adobe account I'm signed into. It doesn't make sense that if I change my primary email address on a particular Adobe account, that I can no longer see most/all of my projects in Rush. To test/troubleshoot, I changed the primary email address on the Adobe account back to the previous email address, and the Rush projects reappeared.

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