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Steven Tsui
Participating Frequently
September 17, 2020
Answered

Imported voice has been changed significantly

  • September 17, 2020
  • 4 replies
  • 3340 views

Hi!  

I am using a free version of Adobe Premiere Rush 1.5.29 (Build 32) in Windows 10 Pro environment.  

I recorded a video using Zoom.  The output file is in MP4.  

When I play the file using Rush, it voice of the people is totally different from how they should sound during their webinar presentation.  

How can we fix this problem?

Steven

 

    This topic has been closed for replies.
    Correct answer caroline_edits

    Hey there, thanks for reaching out! This is a really interesting problem.

    Premiere Rush is designed to work with footage from mobile devices & cameras, so we're seeing some issues when we try to edit footage that was screen-recorded or collected through a webcam through third-party software. It's a bit of a pain, but if your footage was not captured on a mobile device or a camera, the workaround is to transcode your footage before you import it into Rush.

    Handbrake is a really simple transcoder that I use any time I run into format issues! https://handbrake.fr/

     

    Hope this helps, sorry for the frustration. We'll work on this!

    Caroline

    4 replies

    F
    Felix5F99
    Participant
    October 2, 2020

    How did you download a free version 

     

    S
    Steven TsuiAuthor
    Participating Frequently
    October 2, 2020

    Please tell me which software are you referring to for the free version.
    Thanks!

    --

    Yours sincerely,



    Steven Tsui

    徐辉

    caroline_edits
    Community Manager
    caroline_editsCommunity ManagerCorrect answer
    Community Manager
    October 1, 2020

    Hey there, thanks for reaching out! This is a really interesting problem.

    Premiere Rush is designed to work with footage from mobile devices & cameras, so we're seeing some issues when we try to edit footage that was screen-recorded or collected through a webcam through third-party software. It's a bit of a pain, but if your footage was not captured on a mobile device or a camera, the workaround is to transcode your footage before you import it into Rush.

    Handbrake is a really simple transcoder that I use any time I run into format issues! https://handbrake.fr/

     

    Hope this helps, sorry for the frustration. We'll work on this!

    Caroline

      S
      Steven TsuiAuthor
      Participating Frequently
      October 2, 2020
      Hi Caroline,

      Wow, you are very knowledgeable. If I use it, can you tell me the steps
      since my source file is in M4A format? Thanks!

      Steven
      --

      Yours sincerely,



      Steven Tsui

      徐辉



      m +(852) 9438 2408

      t +(65) 6871 8786

      l https://www.linkedin.com/in/steventsui/



      Mission Improve people’s lives
      S
      Steven TsuiAuthor
      Participating Frequently
      October 2, 2020
      I used the software called Any Video Converter to convert the source file
      in MP4 format to the format for my iPhone 7. The result was that the pitch
      sounds much better but there is additional noise that you can hear from the
      sample I sent to you previously.

      --

      Yours sincerely,



      Steven Tsui

      徐辉



      m +(852) 9438 2408

      t +(65) 6871 8786

      l https://www.linkedin.com/in/steventsui/



      Mission Improve people’s lives
      R
      Rebecca5FD7
      Participant
      September 29, 2020

      I'm having the same issue, and the recommendation below did not help. I use Premiere Rush regularly (nearly daily), and this is the first time this has happened. 

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      September 22, 2020

      Hey Steven!

      We're sorry about the trouble. Would you mind sharing more information about the issue?

      • Is it happening with a particular project?
      • Are you getting the same issue after exporting your video as well?

      Usually, screen recorded footage has a variable frame rate. This might create some performance issues. You can refer to this article that shows some suggestions: https://community.adobe.com/t5/premiere-pro/faq-issues-with-screen-recorded-footage-in-premiere-pro/m-p/10874355?page=1

      Let us know if that helps.

       

      Thanks,

      Kartika

       

        S
        Steven TsuiAuthor
        Participating Frequently
        September 24, 2020
        Hi Kartika,

        Thank you for your message. Please find my answers below:
        - It seems to me that the change in voice could be change in the pitch.
        - It happens to all my MP4 files as the output from Zoom video conferencing.
        - It happens when I listen to the source MP4 files from Zoom.

        If you have any other suggestions to fix this please let me know.

        Thanks!

        Steven
        S
        Steven TsuiAuthor
        Participating Frequently
        September 27, 2020

        Thanks for the details! Steven. Let me ask with a product team if there are any other suggestions that we can share.

         

        Kartika


        When I used other video editing software like Hitfilm Express to read the MP4 files generated by Zoom, the voice is normal without this problem. In this case, I suppose the problem is caused by Adobe Premiere Rush which read the source MP4 files and changed the pitch of the speech. Thanks!

        Yours sincerely,

        Steven
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