impossible to import video

[Nicolas245665323jz9]

hi all, 

since june, it is impossible for me to import video in. mp4 or in mov... 

i have no problem on Premiere Pro, i have another computer (a mac too) and no problem too...

i have delated all creative cloud software and intall all software again... still the same problem. 

who is able to help me 😉

thanks a lot

[Kartika Rawat]

Hi there!

Sorry about the issue. What's the source of the media files? What type of footage are you editing (frame rate, frame size)?

Could you share some files with us to test?

Thanks,

Kartika

[Nicolas245665323jz9]

Hi, 

yes of course, 

attached two files 😉

[Kartika Rawat]

Thanks! Which device is used to capture footage? I'm able to import them on my machine. Can you let us know the OS? Could you share the files again? You can upload them here and post the download link: https://helpx.adobe.com/in/creative-cloud/help/share.html

Let us know.

Kartika

[Nicolas245665323jz9]

hi

as i said, it is working on another computer with adobe rush. but not on mine. 

https://shared-assets.adobe.com/link/e74c7870-7115-47e3-430e-67811c197758

thanks