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A
aleasalgado
Participant
September 7, 2020
Question

iOS / iPhone: videos are black

  • September 7, 2020
  • 1 reply
  • 238 views

Hi!

The videos are black, only the audio is played and many times it does not allow to play, it remains frozen in black, if you close and open the app several times there it recognizes the videos and you can work.

iOS 12.4 iPhone 6, Abobe Rush 1.5.25 (1002) 

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
September 9, 2020

Hi there!

We're sorry about the trouble. The system requirements for using Rush are:

  • iPhone 7 and newer (devices with A9 ARM chip or higher)

It looks like a compatibility issue to me. You can refer to this article: https://helpx.adobe.com/in/premiere-rush/user-guide.html/in/premiere-rush/system-requirements.ug.html#:~:text=To%20install%20and%20use%20Adobe,)%20and%2010.12%20(Sierra).

 

Let us know if you have any questions.

Thanks,

Kartika

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