iPhone 16 4k or cinematic videos not compatible with Premiere Rush

[Alexander35309527h4m6]

Hi,

I just got the new IPhone 16 and I started filming 4k videos or cinematic videos. Once I upload them to Premiere Rush it shows Media import error. It says unsupported media type. 1 of 1 media could not be imported.

Any help or advice would be greatly appreciated.

Thanks 

[aaron_8620]

Me too

[Hialda]

Boosting because this exact thing just happened to me. 

[Kevin-Monahan]

Hi @Hialda, @aaron_8620,

Go to Settings > Camera > Record Video, and disable HDR Video. That should work. Let me know if you have any trouble with it.
 
Thanks,
Kevin

[marianner35797796]

Turning off hdr is fine for future videos but what about the videos and moments I've already captured? Are they just uneditable in rush forever? Please ask them to fix this. 

[Kevin-Monahan]

Hi @marianner35797796,

Thanks for the comment. I learned that HDR video should be able to be imported, but the issue most people are experiencing might have more to do with the other newer feature of the iPhone, spatial audio. Spatial audio is the thing you need to turn off in order for clips to import to Rush.

You can transcode clips that have already been recorded with spatial audio in Adobe Media Encoder or the freeware Shutter Encoder on the desktop. Kind of a hassle, but you can use them afterward in Rush mobile.

I hope the new workflow (where spatial audio is turned off) will serve you well in the future. Sorry for the problem.

Cheers,
Kevin

[Kevin-Monahan]

True, @Alexander35309527h4m6, cinematic mode is not yet supported. Sorry about that! I'll let the team know. Check out Project Violet by Adobe Labs on the AppStore and see if the newer software might support those formats. Let me know!

Thanks,
Kevin

[Alexander35309527h4m6]

Hi Kevin,

That sounds fantastic! Thank you so much for getting back to me. In the meantime, I'm using the Premiere Rush app on my MacBook Pro, and it’s working fine. The issue seems to be only with the mobile app. Thanks again—I’ll check out Project Violet and test it with that.

Best,
Alex

[amberhankins]

Thank you for this reply. Ill try on Macbook. 

[sofiia_7729]

Yes, it's cool that you have a computer, but I don't, only a phone and I can't use this function on it, it's not available in my region and other programs in the first comment cost extra money☹️👀

[Kevin-Monahan]

 You can go to  Settings > Camera > Record Video, and disable HDR Video and spatial audio. That should work for you, @sofiia_7729.

[sarsquirrel]

Thanks for giving the heads up about Violet. That works fine so have cancelled my subscription to Rush and will use Violet instead 👍🏻 thanks again

[robertp47053368]

Hello, I'm using an iPad for project Violet. It does a good job importing anything on my iPhone 16 cinematic or otherwise. I was wondering if there was a detach audio from video option I couldn't find one immediately thank you so much.

[Allison34119006ob21]

Does Adobe Rush plan on fixing this issue of not being compatible w/ iphone 16 4k videos? It's been like this for a few weeks -- crazy to charge a subscription but not have the full capabilities. 

[Kevin-Monahan]

Hello @Allison34119006ob21,

Welcome to the forum.

Does Adobe Rush plan on fixing this issue of not being compatible w/ iphone 16 4k videos? It's been like this for a few weeks -- crazy to charge a subscription but not have the full capabilities. 

By @Allison34119006ob21

I'm not on the product team, I'm in support so I do not have an answer to that question. Sorry about that.I got some sample footage and found this: the key is to turn off spatial audio in your camera settings, then everything should work normally. Sorry, Rush has not been developed yet to handle that feature. Sorry for the hassle.

Thanks,
Kevin

[Lindsey5CEB]

@Kevin-Monahan Chiming in to say please please please fix this issue! Just got the iphone 16 and was so excited to start editing higher quality videos in Rush, which is the app I've been using years. To see that the files were not supported in the app was such a disappointment! I depend on the ability to edit quick videos on the fly without having to change the formats or use a computer. If no one with a new iphone can use your product, I think that's a big problem! 😞

[Kevin-Monahan]

 You can go to  Settings > Camera > Record Video, and disable HDR Video and spatial audio. That should work for you, Lindsey5CEB.

Thanks,
Kevin

[Jeff312423278okc]

Same. I'm also on iPhone 16, videos won't upload to Rush. I plan on canceling my subscription as this is a deal breaker

[Kevin-Monahan]

Hi @Jeff312423278okc,

Go to Settings > Camera > Record Video, and disable HDR Video and spatial audio. That should work for you.

Thanks,
Kevin

[bstevenson1776]

Instead of telling everyone to change their settings and to not use the full functionality of our new $1000+ phones maybe it would be best for Adobe to invest in an update and support the iPhones out of tue box functionality.  That's why I subscribed to Rush in the first place.   If not I'd be happy to find a new editor. 

[Kevin-Monahan]

Hi,

Welcome to the forum, @bstevenson1776. I appreciate your comment. I'm in support, and I have reported the issue regarding the iOS issues with the newer devices more than once. While I agree with you, I don't have any control over the app's development. I apologize for the limits of my ability to fix bugs or add features. As a fellow Rush user, I wish the case were different.

For iOS users, a newer app called Project Violet can be used as an alternative to Rush. This app supports all the newer iOS formats and is available free on Apple's "App Store" right now. These users can also try the app and be free of any of Rush's restrictions or system requirements. More information is forthcoming on that. I am currently advocating for Project Violet to be available for Android users.

As an Android user, though, this issue should not affect you. In a separate post, please detail any troubles you are having with your Android device, and I will do my best to assist you. Thanks for your message.

Thanks, and have a lovely holiday,

Kevin

[Ai3x]

Just to add I'm also experiencing this. Not just cinematic mode either, regular video on the iPhone 16 pro won't import. 

it works perfectly with project violet but unfortunately that's missing some features from rush and won't import rush projects. My current workaround is to import into violet and then export before importing again to rush. Not ideal. 

[Kevin-Monahan]

I will point the team to your post. Can you upload a sample clip to DropBox and PM me the URL? I hope I can help you, @Ai3x!

Thanks,
Kevin

[Azteca]

Having same issue here. 

[Kevin-Monahan]

I still need a sample clip, @Azteca - can you help the team out?

Thanks,
Kevin