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A
alvarof39304571
Participant
February 15, 2019
Question

It does not connect to google photos

  • February 15, 2019
  • 2 replies
  • 5054 views

When I want to create a new project, it works fine if I want to bring a picture or video from the mobile phone, the camara, the Creative cloud, and from Google Drive.

But somehow, it cannot bring a video from Google Photos! I click on the icon of Google Photos and then it message of "Espere..." ["wait..."] appears and never ends...

I tried uninstalling the app and installing it again. But it does not work.

Any advice? Please help!

Alvaro Feuerman

    This topic has been closed for replies.

    2 replies

    A
    Amit5CB3
    Participant
    March 29, 2021

    Dear Adobe team, 

    I am trying to create a short video for my dads 65th Birthday - can you guess where the content is... google cloud.

     

    come on guys, don't make it hard for me! I would have paid the 1 month subscription, now I have to choose an alternative app. 

    Customer feedback; let users pick content directly from google cloud

     

    Thank you, I'll check back for my wife's birthday 🤪

      caroline_edits
      Community Manager
      caroline_editsCommunity Manager
      Community Manager
      February 15, 2019

      Hi Alvaro!

      The workaround is to download some photos from Google Photos and save your media locally or to one of the cloud services that is connecting just fine. Then you can keep editing!

      Now to try to fix the problem. Have you logged out and back into your Google Photos account, then opened Rush?

      Caroline

      A
      Anonymous
      March 22, 2021

      Has this been updated? I'm new to video editing and if I can't connect to google photos, this will not be the program for me.  It seems like this should be an easy option.  The 'creative cloud' is supposed to make life easier.  I'm looking for less steps, not more....

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