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Loading Premier Rush for Mac is stuck on ImporterQuickTime.bundle

Community Beginner ,
May 29, 2023 May 29, 2023

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I've been trying to launch Premier Rush for Mac but it is stuck on ImporterQuickTime.bundle and won't launch.

I'm using a new new MacBook Pro,  Apple M1 Pro,  running Ventura 13.3.1.

 

Very frustrating! What can I do?

 

Regards Dean

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correct answers 1 Pinned Reply

Adobe Employee , May 31, 2023 May 31, 2023

Hi @For Flux Sake,

Can you try with a new User Account? You can also see if Adobe Folder Permissions need resetting here: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html

 

I hope one of these things helps.

 

Thanks,
Kevin

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Community Expert ,
May 29, 2023 May 29, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Beginner ,
May 29, 2023 May 29, 2023

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Thanks Kglad,

 

But I still need help!!

 

I have spend hours searching Adobe forums for solutions but am yet to find one that has worked.

I recently tried a method that worked for others with the problem but NOT for me! See below...

Uninstall DropBox
Deactivate iCloud Drive
Reboot.
Upon login - Opened Terminal (Applications ➞ Utilities ➞ Terminal)
Copy/paste at prompt: diskutil resetUserPermissions / `id -u`
Let it complete.
Go to Home (your user folder)
Changed Sharing & Permissions for Documents and Desktop folders (click on folder, command/control i ➞ "Sharing & Permissions" ➞ Click on lock and enter your password ➞ click on your username ➞ click on gear ➞ "Apply to enclosed folder")
Reboot.
Opened up Premiere...

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Community Beginner ,
May 29, 2023 May 29, 2023

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Just to reiterate. This did not work!! I still get the loading error stopping on "ImporterQuickTime.bundle"

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @For Flux Sake,

Can you try with a new User Account? You can also see if Adobe Folder Permissions need resetting here: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html

 

I hope one of these things helps.

 

Thanks,
Kevin

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