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Log-in Error Code 400 in Adobe Premiere Rush

Community Beginner ,
Apr 01, 2020 Apr 01, 2020

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One of my students is trying to use Premiere Rush for video editing while we are out of school due to Covid-19. When she goes to sign in using Google, she is able to click on her Google login, but then she receives a message stating "Can't Sign in Error Code 400."

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correct answers 1 Correct answer

New Here , Apr 29, 2020 Apr 29, 2020

Hello!

I had this same problem along with some of my other friends. I figured out that if you login by adobe id and use your school email and password, then select enterprise or school it works fine! Hope this helps!

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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Hi lellis1!

Thanks for writing in. Which device have you installed Rush on? I've tried on my iOS. However, I am not able to reproduce it.

Let us know the device you're using. 

Kartika

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New Here ,
Apr 06, 2020 Apr 06, 2020

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Hello I am having the same issue as a teacher some of my students do not have desktops but have mobile devices.

So this would be a great alternative, they all seem to have apple IOS devices. Here is a screen shot of my own phone.

IMG_4861.PNG

 

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Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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Kartika,

 

Hi! It works on my phone, but the two students who have had the same problem both have iPhones.

 

Thanks,

Lisa Ellis

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Adobe Employee ,
Apr 07, 2020 Apr 07, 2020

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Alright, so we've narrowed down that this is happening all on iPhone devices. I wonder if this is an issue because you are logging in through Google. Student and teacher licenses can have lots of issues if they're logged into using a different email or any other discrepancies like that.

 

Are you able to log in with an Adobe ID? Let us know!

 

Caroline

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Community Beginner ,
Apr 09, 2020 Apr 09, 2020

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Hi. Both of the students logged in by clicking "Continue with Google." They then used their student login, which is a school district issued email under our Google account. We have to use that login in order to access the Enterprise ID suite of services the district pays for. 

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New Here ,
Jun 13, 2020 Jun 13, 2020

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Hi,

I have Premiere Rush on my iPad and tried to sign into my Adobe ID but it comes up with 'can't sign in Error Code:400'

Thanks

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Hello!

I had this same problem along with some of my other friends. I figured out that if you login by adobe id and use your school email and password, then select enterprise or school it works fine! Hope this helps!

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Hi!

I have the same problem. Trying to login to Rush on my iPhone with adobe ID but I just get error 400 as stated above. What do I do?

 

Thanks!

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New Here ,
Sep 29, 2020 Sep 29, 2020

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I signed in with my google account, then I logged out/signed out of that account, then I clicked on the Adobe log in button and the error code was gone and it allowed me to use my company/school account. Weird. 

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Yes it's work, Weird process but it's work like that, go google, unconnect, go adobe 

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New Here ,
Mar 12, 2022 Mar 12, 2022

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this method works fine for me too. 🙂 thanks

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New Here ,
Oct 01, 2022 Oct 01, 2022

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Thank you very much! It worked perfectly!!!

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New Here ,
Dec 13, 2023 Dec 13, 2023

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I got the same code. I signed in with a google account, logged out, then cliked the adobe ID and it worked perfectly fine. Weird way to fix it, but if it works it works i guess.

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Community Beginner ,
Feb 09, 2024 Feb 09, 2024

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I found a work around!!!    If you log into your adobe through the web browser - google chrome instead of logging in with the desktop app.... then view all apps, view all tools, scroll down to the bottom and click fill e-sign then request e-signature from there! it will work from within google chrome.  you can then close this out and use your desktop app, it seems to bypass some glitch maybe, i dont know i am not a technical person i just clicked around and got lucky with several of our PCs here! Good Luck!

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Community Beginner ,
Feb 09, 2024 Feb 09, 2024

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Sorry wrong thread!

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