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Brad J.
Brad J.
Known Participant
January 10, 2019
Answered

MacOS Screen Recording Unable to Preview/import .mov Bug?

  • January 10, 2019
  • 17 replies
  • 27495 views

Having an issue using macs os built in screen recorder and importing the .mov file into Adobe Rush CC.

I can create one screen recording using "shift cmd 5" and able to import the video into Premier Rush. If I capture any other screen recordings I get a "unable to preview"  in the rush file browser not able to import.

Tried restarting my computer and clearing the cache. Same results each time. The .mov files still play in Quicktime player so doesn't appear to be an issue with the screen recording file.

    This topic has been closed for replies.
    Correct answer petergaraway

    Hi All

    Thanks for reporting this issue and sorry for the hassle. This issue is caused by QuickTime adding what is called "complex edit lists" to their files. I'm not exactly sure why some files contain this information, and some do not. We're investigating how to fix it.

    For now, the best workaround is the following:

    1. Export a new file from QuickTime
      1. File > Export As (select your desired settings)
    2. Change the file extension from mov to mp4
    3. Use Handbrake to re-encode
      1. https://handbrake.fr/
    4. Use http://www.squared5.com/svideo/mpeg-streamclip-mac.html
      1. You can select multiple files and save to mp4

    Again, sorry for the inconvenience.

    Thanks,

    Peter

    17 replies

    ElevationPoint
    ElevationPoint
    Participant
    December 13, 2020

    Believe it or not, I simply changed the extension of my screen recording files from ".mov" to ".mp4" and they imported and are working just fine.

    E
    emendemon
    Participant
    September 9, 2020

    So the fix is to use an open source transcoder instead of the expensive Adobe tools we bought? 

    ....

    H
    hannahb58484054
    Participant
    March 28, 2020

    I just changed the file extension to .mp4 (no reencoding, Handbrake or anything) and it allowed me to import into Premiere.

    A
    Anonymous
    March 30, 2020

    Changing the file extension worked a few days ago, but didn't work today. It's extremely frustrating. I downloaded handbreak and now it works. What is going on Adobe?? Even Medial Encoder didn't work. 

     

    P
    patrickm4922784
    Participant
    February 27, 2020

    Just changing the file extension to .mp4 worked for me.

    Cody01
    Cody01
    Participant
    February 12, 2020

    Why do I have to re-encode? This is such a hassle, I can't figure it out but thanks apple for making it not work with Rush. Jeez, what a headache.

     

    K
    kreativekg
    Participant
    February 6, 2020

    I just renamed the .mov to .mp4 and the files imported into After Effects no problem.

    jerimylbrown
    jerimylbrown
    Participating Frequently
    January 24, 2020

    I would see Garry_Turner's solution below... much easier.

    Save as from quick time and check the "Use HEVC" box... works without all the handbrake nonsense.

    aa52734561
    aa52734561
    Participant
    January 8, 2020

    The simplest workaround I found for this issue on Premiere Pro, MacOS Catalina 10.15.2, (thanks to https://www.youtube.com/watch?v=uXN0jMA-gxs) is to simply rename the .MOV file extension to .mp4 and then import. I hope it works the same on Premiere Rush for you. No true converting or file repair necessary. It's almost too simple. 

    D
    dylanl16490580
    Participant
    October 22, 2019

    GUYS JUST CHANGE THE .MOV to .MP4 

      danielsssssss
      danielsssssss
      Participating Frequently
      October 4, 2019

      Using QuickTime or manually change each file extension is tedious, so I made a python script to fix a match of .mov files quickly.  https://github.com/lys0l/movBaker

      Show more replies
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