Ted36328345hiq7

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解決済み

Media Import Error

Forum|Forum|1 year ago
March 28, 2024
返信数 1.
770 ビュー

Has anyone ever encountered the "media import error, unsupported media type" error when importing to rush? I'm using the app on iPhone 12. All my clips were flimed on a GoPro and are HEVC. Some of the clips import perfectly fine but a bunch of others trigger this error message. Anyone have a solution? Thanks in advance!

解決に役立った回答 Kevin-Monahan

I use Media Encoder, but if you don't have that, check out freeware, Shutter Encoder.

Cheers,
Kevin

Community Manager

Community Manager

Hi @Ted36328345hiq7,

Thanks for the note. Some flavors of HEVC are not supported, like 10-bit 4:2:2 4K. Could that be the issue? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Ted36328345hiq7作成者

Participant

Is there any conversion software you recommend to convert the videos to a rush compatible format? Thanks

Community Manager

解決！

Community Manager

I use Media Encoder, but if you don't have that, check out freeware, Shutter Encoder.

Cheers,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio