Media Import Error

[Ted36328345hiq7]

Has anyone ever encountered the "media import error, unsupported media type" error when importing to rush? I'm using the app on iPhone 12. All my clips were flimed on a GoPro and are HEVC. Some of the clips import perfectly fine but a bunch of others trigger this error message. Anyone have a solution? Thanks in advance! 

[Kevin-Monahan]

Hi @Ted36328345hiq7,

Thanks for the note. Some flavors of HEVC are not supported, like 10-bit 4:2:2 4K. Could that be the issue? Let us know.

Thanks,
Kevin

[Ted36328345hiq7]

Is there any conversion software you recommend to convert the videos to a rush compatible format? Thanks

[Kevin-Monahan · Accepted solution]

I use Media Encoder, but if you don't have that, check out freeware, Shutter Encoder.

Cheers,
Kevin