Mobile app crashes

My app keeps crashing on my iPad Pro. What do I need to provide so the issue can be identified?

This topic has been closed for replies.

Community Manager

Hi there!

We're sorry about the crash issue.

Are you getting any error codes or messages when it crashes?
What type of media files you're working with (codec/ format, frame rate, frame size)?
Does it happen with a specific project?

Let us know. Happy to help.

Thanks,

Kartika

Sign up