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J
joséc26126779
Inspiring
January 20, 2020
Answered

mp4 rendered by Premiere Rush has only audio not video

  • January 20, 2020
  • 3 replies
  • 2674 views

I edited some video clips with Rush; Rush exported them to a local file (mp4); When I open the file with Windows Media Player or VLC, I only get the audio and a black screen. What should I do?

 

title edited by mod

    This topic has been closed for replies.
    Correct answer joséc26126779

    Thank you for letting us know. Could you share the steps which made it work. It will be helpful for other users?

     

    Best,

    Kartika


    Hi Kartika,

    It was an intervention from Adobe by remote access.

    B r,
    José

    3 replies

    N
    Najam370814366kdb
    Participant
    May 9, 2024

    Just compress the video via any free online compressor. Simple

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 21, 2020

    Hi there!

    Thank you for reaching out. I understand that the file exported from Premiere Rush has only audio.

    In addition to this, you can try what @Kulpreet suggested.

    Let us know, we're here to help.

    Regards,

    Kartika

    J
    joséc26126779Author
    Inspiring
    January 28, 2020

    Hi Kartika,

    Rush version 1.2.12 (Build 10);

    The original files are Mov produced by a Z6 Nikon camera;

    I have no problem with other files not exported from Rush.

    Anyway, I could get web suport from Adobe and I can see the video now.

    Thank you all for your help.

    Regards,

    José

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 30, 2020

    Thank you for letting us know. Could you share the steps which made it work. It will be helpful for other users?

     

    Best,

    Kartika

    K
    Kulpreet
    Participating Frequently
    January 21, 2020

    Import the file back into Rush and see if you get video. You can also check the details of your video file using MediaInfo and know if the file has any video streams .

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