• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

mp4 rendered by Premiere Rush has only audio not video

Explorer ,
Jan 20, 2020 Jan 20, 2020

Copy link to clipboard

Copied

I edited some video clips with Rush; Rush exported them to a local file (mp4); When I open the file with Windows Media Player or VLC, I only get the audio and a black screen. What should I do?

 

title edited by mod

TOPICS
Desktop version , Error or problem , Export

Views

2.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Jan 30, 2020 Jan 30, 2020
Hi Kartika,

It was an intervention from Adobe by remote access.

B r,
José

Votes

Translate

Translate
Engaged ,
Jan 21, 2020 Jan 21, 2020

Copy link to clipboard

Copied

Import the file back into Rush and see if you get video. You can also check the details of your video file using MediaInfo and know if the file has any video streams .

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 21, 2020 Jan 21, 2020

Copy link to clipboard

Copied

Hi there!

Thank you for reaching out. I understand that the file exported from Premiere Rush has only audio.

In addition to this, you can try what @Kulpreet suggested.

Let us know, we're here to help.

Regards,

Kartika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 28, 2020 Jan 28, 2020

Copy link to clipboard

Copied

Hi Kartika,

Rush version 1.2.12 (Build 10);

The original files are Mov produced by a Z6 Nikon camera;

I have no problem with other files not exported from Rush.

Anyway, I could get web suport from Adobe and I can see the video now.

Thank you all for your help.

Regards,

José

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 30, 2020 Jan 30, 2020

Copy link to clipboard

Copied

Thank you for letting us know. Could you share the steps which made it work. It will be helpful for other users?

 

Best,

Kartika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 30, 2020 Jan 30, 2020

Copy link to clipboard

Copied

Hi Kartika,

It was an intervention from Adobe by remote access.

B r,
José

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

LATEST

Just compress the video via any free online compressor. Simple

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines