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soapydave
Participant
April 11, 2020
Question

Neither Rush nor Premiere Pro recognize camera MP4 files on Mac

  • April 11, 2020
  • 1 reply
  • 307 views

My MP4 files that were working in my project are now unlinked. Relinking gives a message that the file is no longer the original file type - it is - it is the exact same file but now it is not readable. Very frustrated.

Mac OS 10.13.6

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    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 15, 2020

    Hi there!

    We appreciate you writing in. I am not sure about the cause of this issue. However, you can try this steps: 

    1. Quit premiere.

    2. Move your files to a NEW folder on your hard drive.

    3. Launch premiere and relink your files. Here's how: https://helpx.adobe.com/in/premiere-pro/using/relinking-media.html

    You can try the same for Premiere Rush and let us know if it helps.

    Thank you,

    Kartika

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