No Connection Error

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I'm getting a No Connection error on the Rush app.

The app and phone are both updated, there is a strong connection, I've tried several different WiFi connections, running on data and offloading app but I can't get the app ti connect.

Kevin J. Monahan Jr.

Legend

Hi @Monika22486712tyco,

Which device are you using? Is it supported in system requirements? Let us know.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

Monika22486712tycoAuthor

Participant

Oh yeah forgot to add that…

I’m using a iPhone 14 Pro Max. It had been working up until recently. And
on my older the iPhone 11 it isn’t having that issue. Nothing has changed
with my recent phone.

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Kevin J. Monahan Jr.

Legend

Hi @Monika22486712tyco,

Thanks for the info. I think your issue might be related to sync being retired on Feb. 1. Can you work normally if the wifi connection on your phone is turned off and "Use Cellular for Sync is shut off? I hope that idea helps.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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