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No copy and paste - can't save my project - the app is slow on iOS - lost 2 hour long project

New Here ,
May 23, 2024 May 23, 2024

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Nunca la había utilizado y perdí un trabajo de dos horas, no sirve el copiar y pegar , no guarda, es lenta , en mi iPad m1 funciona cualquier otra hasta CapCut 

 

Mod note: The title was changed for search purposes.

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Error or problem , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , May 23, 2024 May 23, 2024

Hi @Diegorojax,

Thanks for the message. I heard you're having a few problems with Rush. I hope I can help you.

 

Yes, it is frustrating not to have copy-and-paste functions. I will inform the team about that and your project-saving issue, losing work. Projects should be saved automatically. I'm sorry yours are not.

 

You said that your performance is lousy on a newer iPad. Please ensure that iOS and Rush are updated. The only other issue is that the video might be HEVC 10-bit 4:2:2, which Rush d

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Hi @Diegorojax,

Thanks for the message. I heard you're having a few problems with Rush. I hope I can help you.

 

Yes, it is frustrating not to have copy-and-paste functions. I will inform the team about that and your project-saving issue, losing work. Projects should be saved automatically. I'm sorry yours are not.

 

You said that your performance is lousy on a newer iPad. Please ensure that iOS and Rush are updated. The only other issue is that the video might be HEVC 10-bit 4:2:2, which Rush does not currently support. Transcoding these files to 8-bit 4:2:0 would greatly help, especially if it's 4K footage.

 

I am sorry for the frustration about these things. I hope the info helps!

 

Take Care,
Kevin

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