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oftana418
Participating Frequently
April 8, 2024
Answered

no internet connection

  • April 8, 2024
  • 2 replies
  • 1183 views

when i open rush it says it cannot sync my files because there is no internet connection but there is, whats going on!?

    Correct answer Kevin-Monahan

    Hi @oftana418 & @adrianulander,

    I read your messages. Sorry for the pain points. I have a feeling your issue is related to the following: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. Please let the community know if you have further questions.

     

    Thanks,
    Kevin

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    April 9, 2024

    Hi @oftana418 & @adrianulander,

    I read your messages. Sorry for the pain points. I have a feeling your issue is related to the following: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. Please let the community know if you have further questions.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    adrianulander
    Participating Frequently
    April 9, 2024

    H, Kevin.

    You replied to me in another thread - and i, on turn, replied to you.

     

    No, the discontinuation of sync is indeed highly unwelcome. (The one and only app I used it for, and I can't helped but wonder, WHY!?.)

     

    However.,  the issue @oftana418 described and the addition made by myself are not explained by the Discontinuation. As this has already taken place, it's senseless to 1. say that it's a connectivity issue (especially if connectivity is flawless) when it's really just the senseless Discontinuation that's rubbed in our faces even after it's taken place!? Sync is ni longer part of anyone's equation, so why bring that up at all??

     

    What I added to the list of ridiculousness wad that, despite having multiple working internet connections, the app says I don't. This has been the case more often than not lately, most of the time I'll just shake it off like mad talking from some stranger on the subway, because it usually means exactly nothing. If I'm told I lack connectivity (false), that this affects sync (false bc WHAT sync) and that I can't create new projects (false)  - that's obviously upsetting. Of course!? But what's really upsetting is when one day (yesterday), I lack connectivity (false) and. can't create anything new because of that faulty statement.

     

    my suggestion ia: Get to your senses and bring sync back. If you persist in making the experience/product inferior - then at the very least, stop adding completely arbitrary error messages to that!

     

    There, I hope I made myself more clear now.

     

    thanks,

    Adrian

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 9, 2024

      Hello @adrianulander,

      Thanks for the response. I did try to answer your other post. I hope that was helpful.

      quote
      The discontinuation of sync is indeed highly unwelcome. (The one and only app I used it for, and I can't helped but wonder, WHY!?.)

       

      I cannot answer why sync was removed. Sorry about that. I hope I can get the product team to respond. As the moderator, I don't have the authority to field such questions.

       

      As a Rush user, I am also upset at the loss of sync in Rush. I used it all the time for personal projects. I also brought many of them into Premiere Pro, another cool feature.

      quote

      The issue @oftana418 described and the addition made by myself are not explained by the Discontinuation. Sync is no longer part of anyone's equation, so why bring that up at all??

       

      Thanks for that. I think I get your point (and I agree with you, if so). @oftana418's issue is that Rush is not providing a more useful error dialog box. The error it is currently giving is not correct. Would you say that's more on target?

      quoteMy suggestion is: bring sync back.

       

      Thanks for the request. I would love it if that were the case. I fully support bringing sync back. However, once Adobe removes a feature, it does not return. Adobe usually has other plans for new features, apps, and services.

       


      quote

       

      Stop adding completely arbitrary error messages to that!

       

      OK, I will let the team know. Having all these nonsense messages you have to wade through is annoying. It's unacceptable. Thanks for bringing this up.

       

      Cheers,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      A
      adrianulander
      Participating Frequently
      April 8, 2024

      I get this too, since like a week back or so. I'll oftentimes be able to create new projects even though it says I lack connectivity (I have both wifi and 5g, obviously good enough to come here and complain). Upon launch today, I was logged out for some reason and now Adobe seams to finally have succeeded in implementing that bug so that the app is totally useless! First, they remove cloud services for the one app where it's useful, then they ruin the app altogether. Brilliant, just brillant! Gah!

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