No network connection, only projects you have previously opened on this device will be available

[Ernst Blofeld]

Two questions for you all regarding the Adobe Rush APP which sends me the error msg that storage is full. However, when I go to delete projects or turn off Sync, I receive error messages:

1) When deleting - "No network connection, only projects you have previously opened on this device will be available."

However, I do have a strong network connection on all devices. This is the only app that has this issue. I've used the app in the past without any problem, up until a few weeks ago.

2) When I try to turn of sync - 'turning sync off has failed, please try again later'. 

Thanks

[XRagingPrincessX]

I'm also still having this issue with no connection even tho everything is updated!

[Jenay5E04]

I am experiencing the same issue 

[Abdu2425470633r1]

 

On my iPhone and iPad Pro, Premier Rush always says that I have "No network connection" despite being on WiFi and my setting the preferences to allow cellular data to sync files. 

I've tried to adjust settings but nothing seems to work 

Thanks! 

[Kevin-Monahan]

Hi @Abdu2425470633r1,

Thanks for the note. You're concerned about this warning. I do understand. I feel it may be due to the lack of sync between the app and Creative Cloud. See this article: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. In Settings >. Preferences: switch off options to sync documents like "Use cellular for sync." Let me know if that turns off the warning. I hope the advice helps.

Thanks,
Kevin

[ElizabethOOOG]

Adobe error. I have an Internet connection. The rest of the apps are working fine. Rush is not. My files are stored locally, because Adobe fails and discontinuation's of features are chronic throughout it's history. Undependable and 10+ years behind. Why is the hierarchal file system still backwards when importing? This is a standard that's been around for longer than anyone alive. FIX!

Mod note: Title was changed to reflect the issue.

[Kevin-Monahan]

Hello @ElizabethOOOG,

I read your note. I have a feeling that the warning is due to sync being discontinued. You can turn that off in Preferences. Here is the info: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. Sorry for the frustration on this.

Take Care,

Kevin

[ElizabethOOOG]

Yes, I am aware of changes. I don't use Adobes cloud. I've worked a new system around it. Thank you!

Core sync is trying make me update my other dinosaur. Just rebuilt it... yay Mondays. I hope it lasts long enough to finish file maintenance and archive. 🫤 2021 on 2012. I have to get off Intel, I know I'm running out of time. 😬

[ElizabethOOOG]

I found a comedic Apple glitch. Haven't see one since "...danger Will Robinson, danger danger." Lol, I fell out.

[Rebekah5E9C]

Hi @Kevin-Monahan ,

I am getting the same error message as the originator of this thread.  I'm a total newbie and I have read your reply and the article in the link you attached above, honestly I'm so overwhelmed with all the Adobe terms I'm having trouble processing all the information.  I just signed up for Adobe Express (literally, tonight) because it says in its comparison to the free version of Rush that it includes syncing across mobile and desktop (https://www.adobe.com/products/premiere-rush.html ).  Are you saying that this is no longer true?  And if so I guess the website just hasn't been updated yet (which is pretty frustrating)?  Thanks for your patience.

[ElizabethOOOG]

I have addressed this with the team. Hopefully it's corrected with the next version coming out next week. You can work around it by exporting then re-importing. It's a file header error and they haven't cleaned up the cloud quite yet since the changes.

[ElizabethOOOG]

Yes, Adobe Express is work broken too in some places. They're aware 

[Ramon363751237ck9]

What does not connected to a network mean I'm on my house 

[Kevin-Monahan]

Hi @Ramon363751237ck9,

Thanks for the note. It might be due to the loss of Creative Cloud sync. See this article: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. I will see if I can get you a more detailed response, but that is what I have for now. In general, the advice is to ignore the "No Network" warning flag unless it interrupts you from finishing your project.

Sorry for the frustration.

Thanks,

Kevin

[Pierre36785325jrn4]

Bonjour

Quand j'ouvre Première Rush, que ce soit sur mon iPad ou mon iPhone, j'ai TOUJOURS le message suivant " aucune connexion réseau,. Seuls les projets que vous avez précédemment ouverts sur cet appareil seront disponibles"

alors que je suis connecté en wifi et que je suis identifié avec mon id adobe.

Comment résoudre ce souci ? 
merci

Pierre

[KLWGJewellery]

The program refuse to recognize I have internet connected to it an I have just lost a major amount of recording at an early hour of the morning this is not the first time it has happened. I am paying for this app on my IOS device and I would expect it to work if I am having to pay for it. Please resolve this issue quickly as the program will not recognize if it is connect to any network wether it be WIFI or Data and I'm unbelievably annoyed as I have a time sensitive project to complete which is why again I have been awake all night to do this and again the app has failed me. Please sort it !!!!!!!

[KLWGJewellery]

Adobe Premiere Rush WAS connecting to my internet then it has NOW STOPPED xonnecting to my internet which is stopping me completing a project which i had a time frame on to complete which was actually a couple of days ago. I am unbelievably annoyed as I am now behind on this project as well as several others which I need to record and edit, which is affecting MY work. You are all being paid while this is down but if I do not get this done I do not get paid.. I pay for this software so I would expect it to work. How can I please get it to connect back up? Please sort this so I can get back to work quickly as this is unbelievably inconvenient, problematic and costing me money as well as wasting my time. Thanks

[Kevin-Monahan]

Hello @KLWGJewellery,

I read your issue. You no longer have to connect to the internet to start a project in Rush, as the sync with the Creative Cloud function was removed in February.

That warning you are seeing is a bug and can be ignored. If this issue is preventing you from editing, please let me know if there's more I can do to help you.

Thanks,
Kevin

[chrisw93211117]

Well, this is unbelievably frustrating. Its been over a year, and this problem is still happening. The only thing Adobe has seemed to do about the issue is allow these comments to be posted so we can all comiserate about the issue.

Today I got the wild idea to sign out of the app, and sign back in with a newly created account using a separate email. It worked! It loaded the working version of the app without the sync error.

but... because it's not connected with my paid subscription, i dont have acces to my assets. 

So, now that we've narrowed down the problem to an account specific  issue, is there a chance the adobe engineers can jump in and fix it?

[Kevin-Monahan]

Hey @chrisw93211117,

Thanks for the message and potential workaround. I have asked probing questions to others on the thread, with few solid answers, specifically about how the warning is affecting their projects. I have not been able to determine if the bug is affecting your workflow or not, other than throwing this warning flag. I hope you can help me understand the bug a little better.

So, if you sign back in with your original account, do you get the warning again? Sometimes signing out and signing back in to your account can solve issues. If so, does the warning prevent you from completing projects, or is it just bothersome to see when launching Rush? I'm sorry that I am not fully understanding, as I do not have the error. I have reported the issue to the team multiple times, but they cannot reproduce it. That is why it seems as if they are not responding with solutions. This is also a user-to-user forum, but I can help you file bugs.

With your comment, I think we can troubleshoot this situation. Are legacy projects from before February 2024 still loaded on your device? Rush could be trying to connect to those projects that no longer exist because project sync with Creative Cloud ended.

I hope the community can assist you in solving your problem. I will forward your comments to the team. Sorry for the inconvenience this issue has caused you.

Thanks,
Kevin