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default2ec8wdhwd5ce
Participant
June 23, 2023
Beantwortet

Not allowing Premium Account use

  • June 23, 2023
  • 4 Antworten
  • 1154 Ansichten

I had to re install Premium Rush onto by Laptop due to a virus. Now when I try and use Rush it is not picking up that I am a Premium account?  I cannot use the Premium applications. My account is paid and up to date. I use Windows 10 and it has never been a problem before. 
please can someone help. 

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von Kevin-Monahan

    Which plan did you purchase, @default2ec8wdhwd5ce? Let us know.

     

    Thanks,

    Kevin

    4 Antworten

    D
    dennis_1268
    Participant
    October 19, 2024

    Me also I cannot use the premium application.. I avail 1 yr ..please help m.. 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 23, 2024

    Hi Dennis,

    What kind of subscription do you have?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    dennis_1268
    Participant
    October 26, 2024

     

     

    E
    Eugene31327968zmir
    Participating Frequently
    July 28, 2023

    I do have the same problem..!!!

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 28, 2023

    Hi @Eugene31327968zmir,

    Which subscription do you have? Is it a Rush Premium subscription, Adobe Express, Creative Cloud All Apps, or the Photo Bundle? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerAntwort
    Community Manager
    June 23, 2023

    Which plan did you purchase, @default2ec8wdhwd5ce? Let us know.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    default2ec8wdhwd5ceAutor
    Participant
    June 25, 2023

    Hi Kevin, 

    I purchased Adobe Premiere Rush  

     

    anissa_thompson
    Community Expert
    anissa_thompsonCommunity Expert
    Community Expert
    June 23, 2023

    On the very rare occasions when this happens, I find that signing out of ALL Adobe accounts on ALL of my devices, and then restarting those devices and signing back in seems to do the trick...

     

     

    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
      D
      default2ec8wdhwd5ceAutor
      Participant
      June 25, 2023

      Thank you, I will give this a try  

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