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10

P: Black screen Rush

New Here ,
Sep 14, 2024 Sep 14, 2024

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Since recent Android update, Rush only showing black screen when I import a video. Audio fine. Anyone else?

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Error or problem , Import , Mobile version

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correct answers 2 Correct answers

Community Beginner , Sep 16, 2024 Sep 16, 2024

Black screen issue is fixed after I updated the app with new version 2.11.0.14.

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Community Beginner , Jan 15, 2025 Jan 15, 2025

Thanks, Kevin! I turned off all HDR settings on the clips before importing them into Rush, and it worked. I’m relieved this solved the issue, but it would be great to see Rush upgraded to support HDR and other settings seamlessly. Thanks again, Kevin!

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correct answers 1 Pinned Reply

Adobe Employee , Sep 13, 2024 Sep 13, 2024

Hi @azunkm,

Edit: Update Rush. A new version fixes this issue.

 

Thanks,
Kevin

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Identical issue with my Premier Rush on Android. It all started since yesterday.

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New Here ,
Sep 15, 2024 Sep 15, 2024

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Same! Been like this since yesterday. Please help

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Same issue here. I was working on a project since many days. It's was all working fine in the afternoon. When I came back at night to export my file. All files were blank. 

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Me too 

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New Here ,
Sep 15, 2024 Sep 15, 2024

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 I've been seeing this exact thing since I downloaded the app

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New Here ,
Sep 15, 2024 Sep 15, 2024

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Same. I hope they can fix this issue soon.

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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I see that new version is released on September 11, 2024. Apparently, I got the update yesterday evening and the playback screen is black since then! How can Adobe make such mistake, where is the quality control? Maybe Adobe is trying to save money by reducing quantity workforce!

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New Here ,
Sep 15, 2024 Sep 15, 2024

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Hola, tengo el mismo problema, pensé que era mi celular

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Adobe Employee ,
Sep 15, 2024 Sep 15, 2024

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Hello @Rebus676,

I will let the team know about this issue. Sorry for the frustration.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
Sep 16, 2024 Sep 16, 2024

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Same issue on my android and I have so many project I need to work on! Please help! 

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Same exact issue, on a Samsung Galaxy 9S

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New Here ,
Sep 15, 2024 Sep 15, 2024

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I can't not see video on my video track. There is no options selected blocked me to see video. What do I do?

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Having the exact same issue on my end, just started about an hour ago

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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There are tons of threads about this being an issue since almost a full day ago, has there been any answers as to why all your users are not able to use your app suddenly without any warning?

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New Here ,
Sep 15, 2024 Sep 15, 2024

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Hola, soy el unico que esta teniendo problemas para la aplicación de celular? Quiero editar unos videos y no me carga la visualización  de los contenidos, solo el audio. Cómo puedo solucionarlo?

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Premier Rush is showing black screen on playback on Samsung s23 ultra. It was working and I created hundreds of projects without any problem. Playback screen is black no matter I use video or photo clip. This started since yesterday after I duplicated a project. I cleared app cache and it didn't fix. I un-installed the app and reinstalled it, it didn't fix.

 

Anyone knows how to fix this issue?

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Interestingly, if I export the project, video shows correctly. Obviously, I wouldn't export until I am satisfied with editing which requires viewing on playback screen!

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New Here ,
Sep 15, 2024 Sep 15, 2024

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I have the same issue 😞 it is so frustrating 

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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1000040375.jpgexpand image

Latest version is released on 9/11 and I got update yesterday, and Black screen started since then.

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Community Beginner ,
Sep 16, 2024 Sep 16, 2024

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Black screen issue is fixed after I updated the app with new version 2.11.0.14.

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New Here ,
Sep 15, 2024 Sep 15, 2024

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The video screen is now black, although the audio still works, and if I try to export anything it says there's an error... I have deleted and downloaded again but it didn't help, what should I do next?

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New Here ,
Sep 14, 2024 Sep 14, 2024

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Abre e não aparece o vídeo quando crio projeto. As vezes diz q não é possível criar projeto. Acontece no meu S21 e no s21 do meu filho tbm.

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Community Beginner ,
Sep 14, 2024 Sep 14, 2024

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This is a problem I have found out about yesterday. The point of using rush is to cut stuff quickly on your phone and I have only just had this problem.

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Community Beginner ,
Sep 14, 2024 Sep 14, 2024

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My video files have been fine ntil yesterday. I don't know if tnere has been some upgrade problem. I'm using an android phone, I changed video format andback but it only imports audio. No matter what I do, there isn't much point in recoding the footage I might as well edit on Adobe premiere pro. The entire point about using rushes is when you need something immediately. Film it and cut it and post it.

I really like using it. But I'll have to use something else if not. Does anybody know if it is bug? Otherwise I don't understand why it has just happened. Any help at all would be greatly appreciated.

Many thanks 😊 

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