P: rush android cant render anymore

[x-e.ro]

I'm not sure if it was the newest update, or one before this newest one. but I'm no longer able to render any videos successfully. even if I make no changes and just try and export. I used to be able to render 5 minute videos in just a few minutes. now it takes hours to get to 30 some percent and then get stuck. I'm using a Google pixel running the newest Android

[Simon248834474xq0]

Hugely frustrating that Rush on Xperia 1 III has stopped working, freezes and crashes on export with any settings. Logged out and logged back in, and now all of my projects are GONE. This is not good enough Adobe. Not at all.

[Kartika Rawat]

Hi Simon248834474xq0!

Sorry to hear that. Premiere Rush is available on selected devices. Please check the list here: https://adobe.ly/4dyvK96

Thanks,

KR

[Ryan Toms]

I have a pixel 8 pro and everytime I render it gets stuck at 1% or 5%

Please help. I've reinstalled and tried several times. My phone is new and plenty of space. The project isn't even big. Only running 60 secs with one layer and and audio track. Extremely frustrating adobe

[Willie Hulk]

Same here. Waiting for the solutions 

[Ryan Toms]

So frustrating that this is supposed to be cutting edge and it won't even work on a new phone

[Hannah370160541tmk]

Same here. On my iPhone 14 it works completely fine but on a NEW google pixel 8 pro it won't finish rendering, even though it did a few days ago 

[paull64123477]

Same here, have a Google Pixel 8 pro, it worked once on a project of 4 seconds, but randomly, 1 time out of 20 trials of rendering. It usually stuck at 10%.

[Kevin-Monahan]

Hello @Ryan Toms, @paull64123477, @Hannah370160541tmk, & @Willie Hulk,

Thanks so much for the message. I'm Kevin from support; I'm one of the moderators here. I hope to assist with this problem.

First, please check Rush's system requirements to see if your phone is supported. If your device is not listed, that could be the reason you are experiencing unexpected behavior, like incomplete exports. Another reason could be tied to the HEVC codec. Try shooting H.264 instead.

I'm currently unaware of any workaround for your export issues. Users working with supported devices and workflows aren't seeing such issues.

I hope the development team will comment on the unsupported status of current devices.

Thanks,

Kevin

[Kathryn23033680h5uv]

That's incredibly frustrating and disappointing that the app isnt compatable with new phones. Hopefully there's an update soon, otherwise you guys will lose a hell of a lot of customers (who have now lost their work from not being able to export). I am unsubscribing and cancelling my memberships now that theyre useless. Anyone here with a pixel have recommendations on another video editing app to use?

[Kevin-Monahan]

Have you tried shooting H.264 instead of HEVC, @Kathryn23033680h5uv? That could work.

Cheers,
Kevin

[Kathryn23033680h5uv]

Hi Kevin, thanks for your reply. That does appear to work, thank you for your suggestions. But does that still mean that the projects I have been working on in Rush are still unable to be exported as they were shot in the other format? 

[Kevin-Monahan]

I'm unsure @Kathryn23033680h5uv,. Try a test and see what happens. Report back, and I'll try to help.

Thanks,
Kevin

[paranormalnv_8648]

Just a quick word of advice. You guys might want to consider hiring tech support if you're going to charge customers for your product. I have a Samsung 23+, I bought it just for this ap and video making but have had nothing but problems with it freezing, glitches and exporting files. I don't know if it's my phone or the ap and I guess we'll never know but it is Uber frustrating to pay for an ap that hardly ever works as it should. Going to check out other video creating aps, any suggestions out there? 

[Kevin-Monahan]

Hi @paranormalnv_8648,

Thanks for the message.

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@paranormalnv_8648 wrote:

I have a Samsung 23+, 

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Rush has not been updated to support the latest phones yet, sorry.

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@paranormalnv_8648 wrote:

I bought it just for this ap and video making but have had nothing but problems with it freezing, glitches and exporting files. I don't know if it's my phone or the ap...

---

I advise you to avoid shooting anything that might be a newer format.

• Avoid shooting any frame sizes larger than 4K. Don't shoot in 8K!
• Shoot in standard color, not HDR.
• Shoot H.264 instead of HEVC for best results.
• Avoid any frame rates except 24 and 30 fps.

Then, all should work better and with expected behavior. Let us know if these guidelines give you better results. 

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@paranormalnv_8648 wrote:

You guys might want to consider hiring tech support if you're going to charge customers for your product.

---

FYI: Tech support is available via chat here: https://helpx.adobe.com/contact.html

The chat pod, in the lower right of the page, will guide you to our agents. Ask for the "video queue" M-F 7 am to 7 pm PST. Sorry for the frustration.

Thanks,
Kevin

[Bernard24018860tqys]

I upgraded my pixel and now it's taking literal hours to render a 1 minute video?

[Kevin-Monahan]

Hi @Bernard24018860tqys,

Sorry for the issue. I am not sure why you're receiving such unexpected behavior. It may be that your device is not yet supported: https://helpx.adobe.com/premiere-rush/system-requirements.html

Otherwise, you might try deleting excess files on your phone, trying a different export preset, or another project that is shorter in duration and with fewer effects. Is it working, then? Let the community know.

Thanks,
Kevin

[dujoducom]

Same issue here, was really surprised to see performance be so severely degraded in my Pixel 8 Pro. Went from quick exports on the Pixel 7 to almost an hour for 1 minute of video.

[Petru29124131404a]

Tengo el mismo problema en mi pixel 8pro

[Idv]

Good evening.

It's been 6 months since I can use Adobe Rush on my Sony Xperia Pro 1 android phone, before I could export without problems now in production it stops at 7% and the app crashes. It's really frustrating to have to pay for your subscription and not be able to use it! You can solve the problem! 

Update:

It doesn't even work on my Samsung tablet!

Solve it now!

[Myra Ferguson]

(First, I can see that you're new to posting here and very frustrated, so you might not realize that this is a user-to-user forum where sometimes an Adobe employee might reply. I'm a fellow user here to help and not an Adobe employee. They have an Adobe logo on their profile pic and their status is "Adobe Employee.")

So, I checked the Premiere Rush system requirements. I don't see your particular phone listed, so there may be something about the hardware that isn't supported. And you can check if your Samsung tablet is listed.

As a paid subscriber, your mobile projects can sync to the desktop and you could try exporting from there.

[Idv]

Hello. Thank you very much for your reply! Before the latest updates I was able to export correctly to my phone. It also doesn't have different hardware from other compatible phones. I don't know what problems there are but I don't think it's because of my phone. Also because PlayStore clearly says "installable on your device". I hope adobe system solve the problem

[higgsboson23]

I'm having the same issue on a Pixel 8 Pro. From the system requirements link you provided, I see this app hasn't been updated since the Pixel 4/Android 9.

[daavoh]

I'm on a pixel 6 and it just stopped letting me render and is stuck on 0% used to work fine. I've updated app, restarted phone, reinstalled app, signed in and out, ECT. Any help please? Fix ur bug.

[Kevin-Monahan]

Hi @daavoh,

What changed since the last time you used the app? What kind of footage is it? Did you shoot in HDR or 8K? Is it HEVC? More details would be useful.

Thanks,
Kevin

[daavoh]

I just shoot regular hdr 1080p 60fps with image stabilizer on a Google pixel 6