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N Deas22717
N Deas22717
Participating Frequently
August 3, 2020
Question

Photo from Creative Cloud not importing.

  • August 3, 2020
  • 2 replies
  • 567 views

I am having trouble importing some logos that I did into my video. They have a transparent background and are save to my Creative Cloud folders but I keep getting a Media Import Error. Please help!

This topic has been closed for replies.

2 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
August 4, 2020

Hi there!

We can get this checked. Also, please share the version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

 

Let us know. 

Thanks,

Kartika

 

N Deas22717
N Deas22717Author
Participating Frequently
August 5, 2020

Version 1.5.20 (21)

S
Steve Grisetti
Legend
August 4, 2020

What is the file format of the graphic you are trying to import? PNG? PSD?

Have you ensured that this graphic file is 24-bit RGB and is not CMYK?

N Deas22717
N Deas22717Author
Participating Frequently
August 5, 2020

PNG

YEs the graphic file is RGB

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