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Radka34990903o77e
Participant
January 23, 2024
Question

Photos not uploading on iPhone 15 pro max

  • January 23, 2024
  • 1 reply
  • 686 views

I've had no issues uploading and creating videos on iPhone 12, but recently I purchased iPhone 15 pro max and photos are not uploading. Error says it's not supporting the type of media (regular photos from my phone). 

    This topic has been closed for replies.

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 25, 2024

    Sorry to hear that. Can you let us know the resolution and codec of the videos? Are you on the latest Rush version?

    Let us know 

     

    Thanks,

    KR

    S
    Stephenquattro
    Participant
    February 17, 2024

    I have the exact same problem. iPhone 15 photos does not import to rush. 

    S
    Stephenquattro
    Participant
    February 17, 2024

    I have the latest Rush update. The photos are from the iPhone 15 Pro Max and it looks like the photos are HEIF format. 

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