Premier Rush complete failure

Forum|Forum|4 years ago
May 18, 2021
2 replies
914 views

Hi,

Premiere Rush (newest version 1.5.58 Build 64, installer: newest Creative Cloud application 5.4.5.550) on Windows 10 21H1 Pro doesn't work.

The app starts and then shows up Windows' "spinning" symbol (waiting, waiting, waiting...).

The whole screen remains black but the three topics at the upper left (only links to WWW pages) & the upper menu is greyed out completely except the section "About...".

Can't load an active project, can't create a new one, because the regular mouse cursor doesn't appear.

Tried w/o success:

- deinstall & reinstall Rush incl. machine reboot following every step, 3 times at all, I'm through with this!

- reset the preferences of the Nvidia GeForce GTX 1070

SPECS

- Windows 10 Pro 64-Bit (21H1)
- ASUSTeK H110M-PLUS
- Intel Core i7-7700 CPU @3.60GHz
- 16 GB RAM @2133 MHz
- Nvidia GeForce GTX 1070/8

- Samsung SSD EVO 860 1 TB, 45% free space

Crash

This topic has been closed for replies.

petergaraway

Adobe Employee

Hello @Sgt. Hopeless

Sorry for this frustrating experience.

Here are the possible options to resolve this

1) Sign out of Rush

Go to the Help menu in Rush to sign out
Quit Rush
Relaunch Rush, and sign in from there

2) Disable internet connection

1. Quit Rush

2. Disable Wifi

3. Launch Rush

3) Rollback to Rush version 1.5.54

1. Open the Creative Cloud desktop app

2. Scroll down to the app you want to install and select the More actions icon next to it

3. In the drop-down list, select Other Versions

4. In the list that appears, find the app version that you want to install, and select Install

Let us know if any of these suggestions work or not.

Thank you!

Peter

S

Sgt. HopelessAuthor

Participant

Hello petergaraway,

thanks for your answer.

- First to your question acc. my membership (question is still visible in the forwarded email). I've a paid account (photography plan).

- To your advice "1) Sign out of Rush ... and sign in from there":
Failed.

- To your advice "2) Disable internet connection ... 3. Launch Rush":
Weird. After this (no internet connection, no network at all) Rush 1.5.58 launched and displayed the example section, then it displayed the clips and the timeline.
After quitting Rush and re-establish internet connection/WiFi re-launched Rush 1.5.58 refused to work again.

- To your advice "3) Rollback to Rush version 1.5.54"
This version works, it works with internet/WiFi too, BUT ...
There's an alert that only one "export" is left and I should "upgrade" (I try to attach a screenshot)
What? See above, Premiere Rush is part of the photography plan/subscription I've paid for.
Why should I "upgrade"?

Finally, I've the option to install the new version which doesn't work and an older version which doesn't accept my paid subscription.

Thanks,
SH

petergaraway

Adobe Employee

Hello @Sgt. Hopeless

Thank you for the detailed reply. I'm sorry for the confusion, but the Photography plan does not include Rush. The wording is misleading in the Creative Cloud App. I know there's a team working on that, but I do not know the timing. Sorry about that. I've included what's included in the attachment below.

The workaround until this project loading issue is addressed is to work offline or use Rush version 1.5.54. We hope to have an updated release soon.