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Participant
June 19, 2019
Answered

Premier Rush is super slow or freezes constantly.

  • June 19, 2019
  • 11 replies
  • 31401 views

This is getting worse and worse! I literally took my computer back thinking there was something wrong with it, and got a brand new one, only to find that it is the adobe program that is brutally slow and terrible!

I'm not sure what else I can try, as I've just recently installed the program on my new computer and it's super slow still, if not slower than before! Not only is the program painfully slow, it makes my entire computer lag with everything I do.

I have the following problems.

- When editing, the picture looks like people in my videos are Avatar characters (they're all blue or purple), but when I save them and play it back, it's normal.

- It's super slow to load

- It's fuzzy/pixelated

- It freezes often

- Makes my entire computer slow

Is there something I'm missing or doing wrong? I'm running an HP Ryzen 5 brand new windows 10.

This topic has been closed for replies.
Correct answer Kevin-Monahan

Maratee,

EDIT: This is a pretty old post, I just realized....

From the sounds of it, hearing of the "purple" images indicates that you may need to update your GPU drivers. Can you check this article first and then report back?

 

Thanks,
Kevin

11 replies

Participant
March 2, 2023

This program freezes my entire computer, to the point where I need to restart the entire computer. 

Kevin-Monahan
Community Manager
Community Manager
March 3, 2023

Hey Steph,

Sorry to hear that. Kind of an old post, though. Do you have a PC with an NVIDIA card by any chance? Let me know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
October 18, 2022

I am experiencing the same issue. Extremely slow!. I hit the play button and nothing happens. I try to delete something and nothing happens. It is so frustrating. It freezes all of the time and I can't get nothing done. I keep restarting my computer to clear out and ram/cache. This program is not worth trying. 

remixing
Participating Frequently
August 2, 2022

I dont think the OP is doing anything wrong. I have tried using Rush twice. Once last year, and once yesterday. A year ago I tried it on my performance laptop. Rush crashed whenever trying to add a single asset to the project. I gave up. Yesterday I thought I would give it another go given that their have probably been updates since then, and this time I was using a solid Windows machine ( i7 11th gen , 32GB ram... Nvidia 3070(but that doesn't really matter for video editing just rendering)). I installed Rush, and it crashed when creating a project this time. I stubborningly continued, tried adding a few phots... crash. try again, crash... eventually it worked. I edited the few photos, and then it crashed, and the project would no longer open. So in summary Rush is still not usable for Windows AFAIK, lol. Compared to other video editors it is incredibly slow even when it does work, and takes up large amounts of disk space for the preview rendered clips.

Participant
April 5, 2021

So i understand that this thread is old, and not to be a debby downer, but I just downloaded this app and it's hella slow for me. I've seen some responses regarding PC hardware, and I would like to mention that my hardware specs should be more than enough to handle this program. For reference they are: 

 

CPU: Intell i9 9900K 

GPU: AMD Radeon 5600 XT

RAM: 32 GB

Storage: 3TB (2, 1 TB Samsung 860 evo SSDs, and 1, 1 TB Wester Digital HDD). The app is installed on one of my SSDs for fast access. 

 

I don't know what much you want from me, but I really don't think my hardware is the problem.

 

Participant
April 5, 2021

Your hardware is fine it's definitely adobe.

I've called support and it seems the only thing they can chalk it up to is if its the trial version. 

But try using the sequence > prepare for playback 


I also got rid of my WD drive and it seemed to help. If thats what you're pulling your files from. Read/write may be slow. 

I've heard good things from Wondershare

Inspiring
June 24, 2021
Participant
March 29, 2021

Sequence tab>Prepare for playback. Let it load. Edit. Repeat. 

Participant
November 30, 2020

Please where did you download your Adobe premiere rush

Participant
October 23, 2020

Premier Rush has major problems with w10 . I have tried it on 2 high poered systems and it still gives the same problems as mentioned above

It's super slow to load

 

- It freezes often

- Makes my entire computer slow

Adobe is in denial here. Just look at the answer above meant to parry the real issue . I mean the purple thing is a small part of the complaint. The big part is this app slows down and freezes on both my pcs. My son has now reluctantly started to use Microsoft Video Editor 2020 the free app in w10 (inside photos app) Its not got asmcu but there is no freezing crashing and he has been put off adobe completly

 

 

Participant
November 30, 2020

I have the same problem.

 

W10, AMD 50th edition GPU. 32GB 3200mhz RAM. All the latest drivers.

 

This issue has existed for months and no improovement what's so ever. Tried re-installing, clearing Cache. No luck. All is seen on Task manager is that Rush is taking a lot of power but not touching the GPU, CPU, RAM or Disk bandwidth. It's like it's doing nothing but stall. The video won't play when you add content and renders the software pointless and frustrating. Premier pro has no problem what's so ever.

 

It is an Adobe Rush issue as other programs such as Premier Pro has no issued.

 

Jonathan

 

 

Participant
July 10, 2020

I'm also having these issues.

 

The slowness is in particular experienced when play/pausing and any cuts to clips. All in all, very frustrating and doesn't seem like my set up should be having such issues.

 

There is a **five-second** delay after cutting a clip and any response from the application, such as clicking on the clip or hitting play.

 

When I first started using Rush I had slowness issues which were resolved by "Prepare for playback" + "Use Optimized Clips" + Low preview quality. Today is the first day I have used since the updates (so glad to see 'duplicate project' now).  None of my prior tricks worked. I have fully uninstalled and reinstalled, removed virus software, reinstalled, updated graphics drivers. I'm running this on a 9th Gen Core i7 with 64 gig RAM and an NVIDIA RTX 2060. System and install and cache are all running on an SSD. 

Participating Frequently
July 13, 2020

I am having the same issue as mattwoodget, fully speced 9th gen i7, mix of Samsung 970 pro and 970 evo+ and getting this delay after cutting a clip. Any solution? It is really frustating. I wonder if we need more cores? Like a RYZEN?

Participant
February 10, 2020

Hey  Maratee,

I have a powerful computer as well i7/ 16gb ram/ 1060 gpu 6g vram/ m.2 ssd and hdd dell G7 2018. 

With that said I also noticed the same slow/laggy/ effects that you are experiencing. What I did to fix a little of that is I turned off sync to cloud option which helped a lot, instead, I saved on to the local machine, and when finished editing project I would turn on sync and let it upload to cloud for a secondary save.  Also, I noticed that it is vital from where you are working. If you are working off an external Hard Drive (HDD) you will experience a bit of lag this is the same with internal HDD. Solid State Drive (SSD) changes the game cause lag is almost not seen when working with external SSD or internal. Internal SSD is SO much faster especially M.2 SSD. Remember read/write speeds are vital to Video Editing in general. Also if editing 4k then 32gb is recommended.

Participating Frequently
June 25, 2020

Hi, my windows PC is equally powerful and Rush cannot even play the preview well enough for me to edit my 3 minute video. It's screen captures so should be nothing for Rush to process.

 

I'm extremely disappointed in this product. It simply does not work.

 

Legend
June 25, 2020

Please don't enter the same topic in two different threads, Zephyr. It makes is very hard for us to track the conversation and keep track of which issues have been resolved. (I see in the other thread you fixed this issue by changing some Windows settings.)

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
February 8, 2020

Maratee,

EDIT: This is a pretty old post, I just realized....

From the sounds of it, hearing of the "purple" images indicates that you may need to update your GPU drivers. Can you check this article first and then report back?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio