Premiere Pro and Premiere Rush not responding

Forum|Forum|6 years ago
October 14, 2019
2 replies
2890 views

Neither my desktop installed Premiere Pro and Premiere Rush are not loading. Each are non responsive and have to be force quit, they never load. I have tried uninstalling and reinstalling both apps, as well as going into my terminal and allow access to the temp files in Utilities on Mac OS from another forum recommendation. Unfortunately the call wait is over 50 minutes which I cannot wait that long for. I am running Catalina 10.15, not having any problems with the other apps which seems weird and the Creative Cloud desktop app is working fine as well.

Freeze or hang

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I

illustrata

Inspiring

I am also having this problem with Rush. Can I send the sample process to the address below for diagnostics? I had a deadline that it looks like I now can't make.

petergaraway

Adobe Employee

Sorry, this is happening. Can you please provide a sample process to us and logs? Here's how to grab a

Launch the "Activity Monitor" application
Select Rush (while it's not responding)
Once Rush is selected, click the "Sample Process" button at the top and a new window will
Choose the Save.. button and select a location to which you wish to save the Sample Process
You can now share the Sample Process with us (Dropbox, WeTransfer, etc)

Also, getting your logs would be helpful. You can access those here:

~/Library/Application Support/Adobe/Common/Team Projects Local Hub

Sorry again for the trouble and thanks for being willing to get us this information.

Peter

julian80315129Author

Participating Frequently

Thank you Peter! What email should I send this WeTransfer to?

petergaraway

Adobe Employee

pgaraway at adobe dot com

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