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Inspiring
July 26, 2019
Question

Premiere Rush 1.1.0 build 235 becomes unresponsive

  • July 26, 2019
  • 1 reply
  • 927 views

After Creating a new projekt and adding some videos and clicking create Adobe Premiere Rush becomes unresponsive.

If you have the same problem please klicke the "me to" button at the bottom of this message,

If you have the answer please post the answer.

Eventlog:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Hang" />

<EventID Qualifiers="0">1002</EventID>

<Level>2</Level>

<Task>101</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-07-26T14:00:13.202867800Z" />

<EventRecordID>2961</EventRecordID>

<Channel>Application</Channel>

<Computer>iapetus</Computer>

<Security />

</System>

- <EventData>

<Data>Adobe Premiere Rush.exe</Data>

<Data>1.1.0.235</Data>

<Data>3680</Data>

<Data>01d543960fc5757d</Data>

<Data>4294967295</Data>

<Data>C:\Program Files\Adobe\Adobe Premiere Rush CC\Adobe Premiere Rush.exe</Data>

<Data>475248b9-d1c5-4a25-9b76-b7ad3adc994d</Data>

<Data />

<Data />

<Data>Top level window is idle</Data>

<Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>

</EventData>

</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-07-26T14:00:14.269333600Z" />

<EventRecordID>2962</EventRecordID>

<Channel>Application</Channel>

<Computer>iapetus</Computer>

<Security />

</System>

- <EventData>

<Data>1515237968466006135</Data>

<Data>5</Data>

<Data>AppHangB1</Data>

<Data>Niet beschikbaar</Data>

<Data>0</Data>

<Data>Adobe Premiere Rush.exe</Data>

<Data>1.1.0.235</Data>

<Data>5cb6f16b</Data>

<Data>e030</Data>

<Data>67247104</Data>

<Data />

<Data />

<Data />

<Data />

<Data />

<Data>\\?\Y:\SYSTEM\Temp\WER34BB.tmp.version.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER34BC.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER34DD.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Adobe Premiere R_662d1f3d3b3fd6c4fe99453347c34c6fb821376_78b3e66c_cab_ab74099b-1e28-4715-8553-e43b94b1fb2e\WPR_initiated_DiagTrackMiniLogger_OneTrace User Logger 20190724 1 Event Collector_0_inject.etl \\?\Y:\SYSTEM\Temp\WER34DE.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Adobe Premiere R_662d1f3d3b3fd6c4fe99453347c34c6fb821376_78b3e66c_cab_ab74099b-1e28-4715-8553-e43b94b1fb2e\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\Y:\SYSTEM\Temp\WER34DF.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER34EA.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER34FB.tmp.txt \\?\Y:\SYSTEM\Temp\WER350E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Adobe Premiere R_662d1f3d3b3fd6c4fe99453347c34c6fb821376_78b3e66c_cab_ab74099b-1e28-4715-8553-e43b94b1fb2e\minidump.mdmp WERGenerationLog.txt</Data>

<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Adobe Premiere R_662d1f3d3b3fd6c4fe99453347c34c6fb821376_78b3e66c_ab74099b-1e28-4715-8553-e43b94b1fb2e</Data>

<Data />

<Data>0</Data>

<Data>475248b9-d1c5-4a25-9b76-b7ad3adc994d</Data>

<Data>268566528</Data>

<Data>8c522e613ed1b20eb50734e77c99d077</Data>

<Data>0</Data>

</EventData>

</Event>

Nachricht geändert durch Johannes Kingma

Nachricht geändert durch Johannes Kingma Eventlogs

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1 reply

caroline_edits
Community Manager
Community Manager
July 29, 2019

Hallo, TheKing2!

Could you please check for updates for your Windows OS? https://support.microsoft.com/en-us/help/4027667/windows-10-update

Rush was built for the latest versions of Windows 10, so maybe an update will solve the freeze issue.

If this doesn't help, please let me know and we will keep trying to figure it out!

Happy to help

-Caroline

Participant
July 30, 2019

I'm having the same problem, after opening a project Rush starts to eat 80% of my CPU, I have the latest Windows 10 with all the updates.

I have a Ryzen 2700x with 16Gb of RAM so it should be more than enough...

BTW, It's a new installation.

Participant
July 30, 2019

More info, the window size affects how much it consumes, I have a 4k monitor, maximized it eats 80% of CPU, if I resize the window to a quarter it "only" eats 50% of the CPU.