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Premiere Rush CC freezing

New Here ,
Jun 22, 2020 Jun 22, 2020

When I am editing a video in Rush, and I use the playback module, after a few minutes, the playback stops working. I am unable to use the buttons to navigate to previous/next edit points, previous/next frames, and play/pause. The application hangs, then is unresponsive so I force quit.

 

I have tried un-installing and re-installing the software, as well as restarting my computer. The application and my system are both up to date. I use macOS High Sierra 10.13.6. I also tried starting a new project from scratch and the same thing happened.

 

Please help! I've been able to export two other videos before this started happening while editing a third video project.

TOPICS
Freeze or hang
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Adobe Employee ,
Jun 29, 2020 Jun 29, 2020
LATEST

Hi there!

We're sorry for the trouble in Premiere Rush. Could you share more info to determine the issue?

Let us know how it goes.

 

Thanks,

Kartika

 

 

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