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ileanae90598598
ileanae90598598
Participant
May 26, 2020
Question

Premiere Rush crashes when sharing

  • May 26, 2020
  • 1 reply
  • 4620 views

Hi, I finished my video and tried to export and the programme doesn't respond. When I eventually force the programme to cloe and restart everything is there and i can edit my file or even duplicate and make changes but any time I try to share it stops responding. any suggestions? I started making the video on my phone then moved to my desktop to finish it. I tried duplicating the file and removing audio as that was the last thing I added but still the program stops responding. I have the latest version of the programme on both devices but am mainly using my laptop. Any help appreciated.

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 3, 2020

Hi there!

Welcome to the Rush community. Please more info to determine the issue.

Let us know. happy to help.

 

Thanks,

Kartika

ileanae90598598
ileanae90598598Author
Participant
June 4, 2020

Hi, I had just updated to the latest version. I had mp4 videos and mp3 music and text and etransition effects on varous timelines/areas. I had to uninstall the upgrade in order to download my file so it worked when I reinstalled 1.5.8 but not when I had the upgrade - not sure if that was the 1.5.12 or something else as it was a while ago.

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 10, 2020

I tried both 1080x1080 and the 16:9 aspect, both still crash when I click share.


Are you using Rush on PC or Mac? Also, could you confirm if crash logs are saved?

Here's how:

If you’re on Android or iOS you can find them here:

Launch Rush
1. From the Project Browser, tap on the gear icon (top left of screen)
2. Tap on Preferences > Share logs

If you’re on Mac you can find them here:

1. Open Finder
2. Select Go to Folder… from the Go menu
3. Enter: ~/Library/Logs/DiagnosticReports/
3. Select the most recent crash log that starts with “Adobe Premiere Rush”

Windows:

Follow these steps to find Premiere Rush crash logs on Windows:
1. Open Windows Explorer by pressing the Windows+E keys.
2. Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
3. Navigate to the following folder to collect the crash log
OS:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.0\logs

[NOTE: <username> is your Windows user name]

Or

1. Search for Event View
2. Navigate to Windows Logs > Application
3. On the right column > Using "Find" search for Premiere Rush

 

Let us know. Happy to help.

Thanks

Kartika

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