• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premiere Rush Crashing

New Here ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

Hello I really need some help

I have had Rush for only afew months and have made afew videos. Afew months ago for some reason it will only work for a short period of time or if you try to export, it will crash. When it crashes it uses all 64GB of my PCs RAM. 

 

The program is unusable at this stage. Can anyone help? Ive tried reinstal and clearing the cache.

Photos attached of RAM use after only afew seconds of use.

TOPICS
Crash , Desktop version , Error or problem , Export , Freeze or hang , Performance

Views

142

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Hi Gordon!

We're sorry about the trouble. Could you share more information?

  • What are your system details (OS, CPU, RAM, GPU)?
  • Does it happen with a specific project?
  • Are you getting any error codes or messages when it crashes?

 

Let us know. Happy to help.

Thanks,

Kartika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

LATEST
Hello

Thanks for getting back to me.
Windows 10 64bit
64gb RAM
Ryzen 5
RX5700 XT
570x chipset

No messages, just stops after about 10 seconds of use. It task manager ut
uses up all 64gb of RAM when the fault occurs.

I installed an older version an seems to be abit better.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines