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pierret18811376
Inspiring
January 1, 2020
Question

Premiere Rush does not play MP4 file

  • January 1, 2020
  • 1 reply
  • 4006 views

Hello,

 

I have opened an MP4 file in Premiere Rush.

It opens the file in the timeline, but I cannot play it (the play window remains black).

This topic has been closed for replies.

1 reply

S
Steve Grisetti
Legend
January 1, 2020

What device and operating system are you editing on? What camcorder created the MP4?

P
pierret18811376Author
Inspiring
January 1, 2020

I am using a powerful laptop with Windows 10.

The MP4 file was downloaded from internet (TS file converted to MP4 with a professional software).

It is strange because Adobe Premiere Pro and Adobe Prelude can play it, but Premiere Rush can't.

S
Steve Grisetti
Legend
January 1, 2020

The best way to troubleshoot this is to open the MP4 in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum.

 

Once we know the specs and compression system in that MP4 we'll have a better idea what's going on.

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