Premiere Rush freezing then crashing.

Forum|Forum|5 years ago
November 27, 2020
1 reply
461 views

When my wife tries to edit videos she imported it freezes then crashes. I just updated my graphics card so I'm curious if that is the problem. Windows 10 is up to date, and my graphics drivers are up to date, Rush is up to date as well, I even tried to roll back the the install to a previous version but that didn't work either. The computer has a Ryzen 3800x, with 32 gb of ram, and a radeon RX 6800 XT. All other programs on the computer are working fine since the upgrade. We even tried Devinci Resolve 16 and that works fine, but she like using Rush better. Any help is greatly appreciated. Thank You

This topic has been closed for replies.

Kartika Rawat

Community Manager

Hi Chad!

Sorry about the performance issue. Please provide more details.

Which device have you used to capture the footage?
Are you getting any error codes or messages?
Could you try launching the app as "Run as administrator" and see if that helps?

Let us know how it goes.

Thanks,

Kartika

C

Chad5C12Author

Participant

Is there a customer service email or number I can call? Posting my issue to this forum doesn't seem to be working. Thank you.

C

Chad5C12Author

Participant

Hey Chad! Sorry for the delay in response. Can you let us know the details of the media files like (codec/ format, frame rate, frame size)? Does it only happen with particular files?

Kartika

Never mind my wife went back to DaVinci Resolve. It's free and it works on my system, already cancelled my Rush subscription. You would think when you pay for a service/software the customer service would be better than a free software.

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