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J
Jenaro5E9E
Participant
September 5, 2020
Question

premiere rush is continues loading

  • September 5, 2020
  • 1 reply
  • 411 views

i open premiere rush and it never let me create a new project it is always loading. what can i do?

 

title edited by mod

 

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
September 7, 2020

Hey Jenaro,

We're sorry for the trouble. Please provide more information that helps us in troubleshooting.

 

Let us know. We're happy to assist.

 

Thanks,

Kartika

 

J
jbbivz
Participant
September 8, 2020

Hi Kartika,

I have the same problem - after opening Premiere Rush, the app is only loading (endlessly). I can't open existing projects nor create new projects. I use Version 1.5.25 (Build 573) which is the latest available version in my abo. The app is installed on a ThinkPad P50, Windows 10. I also use Premeier Pro which works well.

Thanks,

jbbivz

petergaraway
Adobe Employee
petergaraway
Adobe Employee
September 8, 2020

Hello, 

 

Can you please try the following 

  1. Go to the Help menu in Rush to sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

 

If this does not help please let us know. 

 

Thanks!

 

Peter

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