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PREMIERE RUSH ISSUE

hailey_4396
New Here ,
Sep 13, 2024 Sep 13, 2024

I have a premiere rush upgrade subscription that charges me monthly yet my app doesn't let me use the premium features eg. export in 4k. It still says upgrade to export in 4K, even though I'm signed into the same account I subscribed with. I'm seeing the subscription in my App Store but not on Adobe website plans. I tried reinstalling the app, signing out and back in, and unsubscribing and resubscribing, but nothing fixed it. What do I do? Please help ASAP.

TOPICS
Error or problem , Export , Feature request , Mobile version
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correct answers 1 Pinned Reply

Kartika Rawat Adobe Employee
Adobe Employee , Sep 16, 2024 Sep 16, 2024

Hi there!

Sorry about the trouble. Would you mind contacting us here? https://adobe.ly/4e6Ktbv

 

Let us know if you have any questions.

 

Thanks,

KR

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Kartika Rawat Adobe Employee
Adobe Employee ,
Sep 16, 2024 Sep 16, 2024
LATEST

Hi there!

Sorry about the trouble. Would you mind contacting us here? https://adobe.ly/4e6Ktbv

 

Let us know if you have any questions.

 

Thanks,

KR

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Resources
Troubleshooting
Find the Premiere Rush Version Number
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Troubleshoot Sync Errors
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Troubleshoot Common Errors
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Premiere Rush Common Questions
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Manage a Premiere Rush subscription
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Contact Adobe Customer Care
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Knowledge Base Articles
Bugs fixed in October 2019 (version 1.2.11) release
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Known issues and limitations in Adobe Premiere Rush
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User Guide
User Guide
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