Premiere Rush keeps crashing and freezing, unable to Edit for more than 2 mins OR Export Video

[tanyav39831867]

Rush freezes within minutes of me being in the desktop app, whether or not I'm editing or simply playing through my video. I've restarted my Windows ThinkPad multiple times over the past couple weeks, but no improvement. I have desperately settled for restarting, work in it for 1-2 mins until it inevitably freezes, always need to force-close it in the Task Manager when that happens, and repeat again. I must have restarted it 200+ times just to squeeze in every little editing minute I could get before it would freeze again and crash. And after all that, I am now unable to export the video I created without the app completely freezing. I have a deadline to meet, help please!

[tanyav39831867]

Also - what is "Adobe DVA 2021?" Could this have anything to do with the freezing?

[anissa_thompson]

Sorry to hear that, Tanya  -
Can you give us a few more details to help troubleshoot? At one point does it stop working?

Have you made sure to have a solid/stable internet connection to make sure it FULLY SYNCS to your Creative Cloud account?

It may be getting caught on incomplete uploads (especially the more files or longer the video(s) you have). Look for the blue circle in the upper right corner of your project to check the sync completion status (right next to the undo/redo arrows). Here's a key of the Sync Status notifications:

Other Options:

If you've confirmed that all of your project's assets did fully load before you start editing, and it still crashes, try TURNING OFF the sync, and then closing and restarting Rush:

Also, you should sign out of CC and Rush on ALL of your devices (just in case you also have it installed on another computer, a tablet or phone), and then RESTART your machine and re-sign back in before retrying your edit.

Hope this helps!!!