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M
mateuszp70234955
Participant
March 26, 2020
Answered

Premiere Rush keeps crashing on start up

  • March 26, 2020
  • 3 replies
  • 6081 views

Hi,

I have noticed a lot of people have an issue with Rush freezing and crashing but I'm actually a step earlier than that. I'm trying to launch Rush but after a few seconds it crashes and asks me if I want to send a crash report.

 

This has been going on for a couple of days. I tried downgrading, updating, restarting my PC, updating graphics card drivers. Media Encoder behaves in an identical way.

 

I'm on Win 10. Any help would be appreciated! I've got some deadlines I'm about to miss....

    This topic has been closed for replies.
    Correct answer petergaraway

    Thanks for sending the dump file over. It does seem that NVIDIA drivers are the root cause. Not 100% sure but looks likely. Can you please follow the steps in this link and see if it helps? Let us know if that helps. If not we'll keep digging. 

     

    https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/56901/correct-way-to-uninstall-and-reinstall-geforce-dri/

    3 replies

    4
    42joe42
    Participant
    January 7, 2021

    Hi, I have the same problem....

     

    4
    42joe42
    Participant
    January 7, 2021

    I tried to start rush with admin rights, that did not work. I send over the dump file as well.

    Would be great if I could get some support on this. With the older version of Rush I never had any problems. The new update did this ...

    thanks

    Joe

    S
    sheilac61987548
    Participant
    January 25, 2021

    I have the same problem!

    petergaraway
    Adobe Employee
    petergarawayCorrect answer
    Adobe Employee
    March 26, 2020

    Thanks for sending the dump file over. It does seem that NVIDIA drivers are the root cause. Not 100% sure but looks likely. Can you please follow the steps in this link and see if it helps? Let us know if that helps. If not we'll keep digging. 

     

    https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/56901/correct-way-to-uninstall-and-reinstall-geforce-dri/

    M
    mateuszp70234955Author
    Participant
    March 27, 2020

    Hi Peter,

     

    you are an absolute star! It worked like a charm.

    Thank you so much.

     

     

    petergaraway
    Adobe Employee
    petergaraway
    Adobe Employee
    March 27, 2020

    That's great news! Happy editing!

     

    Peter

    petergaraway
    Adobe Employee
    petergaraway
    Adobe Employee
    March 26, 2020

    Hi mateuszp, 

     

    Sorry Rush and AME haven't been launching. Can you please launch Rush and wait for it to freeze, then create a dump file before it crashes?

    To get the process dump file:
    1. Press Ctrl+Alt+Delete on the keyboard.
    2. Select Task Manager.
    3. Go to the Processes tab and click More details.
    4. Right-click the process for which you need to create a dump file. Select Create Dump File.
    5. Upload the file (it's large) to somewhere I can download? 

     

    If you can also do the same for AME that will hopefully give us a good idea of what's going on. 

     

    Also, if you haven't already, can you submit your crash when the Crash Reporter dialog appears? 

     

    Thanks for your help, 

     

    Peter

     

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