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Premiere rush not recognizing video files

New Here ,
Dec 01, 2021 Dec 01, 2021

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I'm having a strage issue with premiere rush where it is not recognizing any video files (Desktop, windows, version 2.0). It won't let me import them (they don't even show up in the finder - I checked and filtering is turned off) directly through the app or using the "open with" pathway on the file explorer. It also won't let me drag and drop. I've tried in MOV, MP4, MKV, and AVI video formats. I've updated, uninstalled and reinstalled the application and am still having the same isse. I've also cleared out my cache

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Desktop version , Error or problem , Import

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Adobe Employee ,
Dec 07, 2021 Dec 07, 2021

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Hi Ana5C8D!

Sorry about the trouble. What's the source of the media files? Are you seeing any error codes or messages?

Which version of Premiere Rush are you using?

 

Let us know. 

Thanks,

Kartika

 

 

 

 

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