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funkymrhuie
Participating Frequently
August 2, 2020
Question

Premiere Rush on Android, projects have disappeared!

  • August 2, 2020
  • 3 replies
  • 1488 views

Hello! 

I recently think the Creative Cloud updated on my account and when I went to my Android phone, (pixel 2xl), where the project was started on, the projects have disappeared!

Now, I can see the projects appear for like, a split second on my phone, but then it disappears and my phone says "Start a new project."

I don't see them on any of my connected devices.


How do I fix it? Or are they gone? 

This topic has been closed for replies.

3 replies

F
funkymrhuieAuthor
Participating Frequently
August 29, 2020

Any new ideas?

 

Is this just a thing I'll have to ignore? My projects are gone?

 

Thanks for any help!

petergaraway
Adobe Employee
petergaraway
Adobe Employee
August 12, 2020

Hi! I haven't come across this before. Sorry for the trouble. Thanks for providing the video. I have a few things I'd appreciate if you can try: 

1. Verify you are signed in using the same Adobe ID on each device (either Individual or Enterprise). Must be the same.  

2. Try creating a new synched project on desktop and see if that appears on the desktop and your Android device

3. Try creating a new synched project on the Android device and see if it’s still there when you quit and re-open Rush, and verify whether that project appears on your desktop computer.  

 

Thanks, 

 

Peter

F
funkymrhuieAuthor
Participating Frequently
August 13, 2020
Thank you, I can try this.

Do you think my projects are lost?
Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
August 3, 2020

Hi there,

Yikes! I'm very sorry about that. Have you already tried signing out and back into Creative Cloud account? 

 Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

 

Let us know.

Thanks,

Kartika

F
funkymrhuieAuthor
Participating Frequently
August 3, 2020
Hey!

I'm on the 1.5.24.606, July 27 version

I just tried signing out and back in, same problem. Any thoughts?

I would think a project started on my phone, it's stored locally on my
phone, no? Only online?
Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
August 5, 2020

Thanks for the details.

 

Online? Does that mean your project is synced to Creative Cloud?

Have already tried accessing your project on another device?

Kartika

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