Participating Frequently

Question

Premiere Rush on Android, projects have disappeared!

Forum|Forum|5 years ago
August 2, 2020
3 replies
1488 views

Hello!

I recently think the Creative Cloud updated on my account and when I went to my Android phone, (pixel 2xl), where the project was started on, the projects have disappeared!

Now, I can see the projects appear for like, a split second on my phone, but then it disappears and my phone says "Start a new project."

I don't see them on any of my connected devices.

How do I fix it? Or are they gone?

This topic has been closed for replies.

F

funkymrhuieAuthor

Participating Frequently

Any new ideas?

Is this just a thing I'll have to ignore? My projects are gone?

Thanks for any help!

petergaraway

Adobe Employee

Hi! I haven't come across this before. Sorry for the trouble. Thanks for providing the video. I have a few things I'd appreciate if you can try:

1. Verify you are signed in using the same Adobe ID on each device (either Individual or Enterprise). Must be the same.

2. Try creating a new synched project on desktop and see if that appears on the desktop and your Android device

3. Try creating a new synched project on the Android device and see if it’s still there when you quit and re-open Rush, and verify whether that project appears on your desktop computer.

Thanks,

Peter

F

funkymrhuieAuthor

Participating Frequently

Hello, did all 3.

The new projects seem to be there, however, my old projects are still there... like ghosts... 😉

https://photos.app.goo.gl/6rTXaw1u18q1bse99

project made on my Macbook Pro and Pixel 2xl, and they both are in my iPad, but my old projects are still appearing, but I can't get to them because they disappear.

F

funkymrhuieAuthor

Participating Frequently

Sorry for these issues. Again I've never seen this. The team and I are trying to think through possible causes.

Two more requests:

1. Can you let me know if you have previously opened all of these projects on the desktop?

2. On Mobile, can you go to Project Browser > Tap on the gear icon > Preferences > Share logs > Share logs and project files

Thanks!

Hello! I know I previously opened at least 1 of the projects on iPad and it
was created on my phone.

I don't think so on desktop, I might have viewed it, maybe.

Here is the link to my project logs
https://drive.google.com/file/d/1AUQoQvFEtKQNJmz7kHGoRxaBtBK-0wXW/view?usp=drivesdk

I think something happened when my district like, they told me to back up
my projects as something was switching over for online stuff. Like account
stuff. Well, I didn't for my phone projects because I thought it would be
stored locally as well as in the cloud. And then I logged back into my
account, and then this started happening.

Also, back when this wasn't happening, in July, the example project would
show up for a split second and disappear, just like my projects are doing
right now. I don't know if that's significant or not.

Thanks for your help! I really appreciate that someone is trying to figure
things out.

Kartika Rawat

Community Manager

Hi there,

Yikes! I'm very sorry about that. Have you already tried signing out and back into Creative Cloud account?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

Let us know.

Thanks,

Kartika

F

funkymrhuieAuthor

Participating Frequently

Hey!

I'm on the 1.5.24.606, July 27 version

I just tried signing out and back in, same problem. Any thoughts?

I would think a project started on my phone, it's stored locally on my
phone, no? Only online?

Kartika Rawat

Community Manager

Thanks for the details.

Online? Does that mean your project is synced to Creative Cloud?

Have already tried accessing your project on another device?

Kartika

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