Skip to main content
Participant
April 1, 2023
Question

PREMIERE RUSH Subscription problem

  • April 1, 2023
  • 2 replies
  • 377 views

hello i have a problem, regarding a paid subscription, i have paid for a yearly, but not getting a subscription in my apple id account

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
April 2, 2023

Log-in to your Adobe Account below.  Is Premiere Rush listed there?

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
April 2, 2023

I should mention, Premiere Rush is included in a Premiere Pro plan and the Premium Adobe Express Plan.

 

Premium Adobe Express ($10/month).

  • Adobe Express app (web and mobile)
  • Premiere Rush (video editing on desktop and mobile)
  • Photoshop Express (mobile)
  • Spark Video (mobile)
  • Spark Page (mobile)
  • Adobe Portfolio + hosting
  • 100 GB of cloud storage
  • All premium templates and design assets including the collection of over 160 million royalty-free Adobe Stock photo collection.

https://helpx.adobe.com/express/using/express-overview.html


Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
April 1, 2023

if you subscribed via the app store, contact apple.  if you subscribed via adobe.com, contact adobe support.  

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true